Problems with shower purchase

Ashok_2

I purchased a shower from a "reputable" bathroom company on eBay, they run their own website and sell a big range of products. It cost about £900..

Since the start I haven't had any handles on the shower, despite being sent 4 different pairs by the company, the radio in the shower has also stopped working.

I'd been communicating with them for the past 3 months but recently they've just started ignoring me, they've decided that I'm just not installing the handles properly, even though 3 other people have tried putting them in, and it's not the most complicated of jobs (one was a plumber).

My emails and calls over the past 2 weeks have been completely ignored, and today when I get through to the managing director on the phone he refused to do anything about it.

In my rage, I've just gone and bought 3 items from them on eBay, and left negative feedback on all 3 of them.. I know a lot of you will look down on this from my part, but to spend £900 on something with a 1 year warranty and be treated the way I have been is truly unacceptable, not to mention the time I've wasted with these people. I was truly so angry when I left the feedback, I have calmed down a bit now.

Clearly they're not going to help me at all now after I've left the feedback, but I've sent them a message saying I'd promptly remove the feedback if they decide they're willing to help me sort out my problems.

What do you guys think..

frivolous_fay

What do I think? Auction wrecking, feedback bombing and feedback extortion is what I think!

Forget getting any help from them... you've really gawn and done it now.

Ashok_2

frivolous_fay wrote: »

What do I think? Auction wrecking, feedback bombing and feedback extortion is what I think!

Forget getting any help from them... you've really gawn and done it now.

Well they haven't helped over the past 3 months.. Well in a matter of minutes, they've had the feedback removed anyway.

frivolous_fay

Exactly. So you've jeopardised your account for nothing.

Maysie

Its grounds for removal buying to leave negative feedback. If ebay check and see who quickly it was left after buying/winning auction then you will be in trouble.

Can trading standards not help?

Ashok_2

Maysie wrote: »

Its grounds for removal buying to leave negative feedback. If ebay check and see who quickly it was left after buying/winning auction then you will be in trouble.

Can trading standards not help?

Yeah I was a bit hasty, I really hope no action will be taken, I've just been made Powerseller too..

Yeah I'll contact Trading Standards soon, not sure what they can do though.