IAS Appeal Dismissed despite submitting proof of payment - What next?

Si_Gregory

Hi all,

Bit of a weird one. My other half parks in a shopping centre car park where she works. She pays a quarterly fee to the management of the centre to park there. For whatever reason, she paid in January and they didn't issue a parking permit so she reported it to the management and left a note in her car window stating 'paid - awaiting permit'. She was issued a PCN by VCS. She appealed to VCS to no avail, asked the management to intervene to no avail. So the next step was an IAS appeal.

She provided proof of payment to the IAS and highlighted that the signage did not reference quarterly permits. VCS actually provided evidence of a quarterly permit but then stated in its terms that every permit should have a time and date on it. It seemed like a straight forward situation. The IAS dismissed the appeal and suggested she pursue costs from the landowner for the contract she entered into with them but is liable to a charge from the contract with VCS

What is the next step?? I'm astounded.

Half_way

an ias rejection is to be expected. what happened even she complained to the centre management?
It is the centre management who have failed, and its them who allowed vcs to act as their agents in that car park.

Si_Gregory

Hi half_way,

A lot of Buck passing basically. They said their agents who handle the money made a mistake and suggested that she should have displayed her old, out of date pass in the windscreen (which is a ridiculous suggestion). The centre manger ended the conversation with 'well don't pay it then'.


I'm thinking Trading Standards is probably the way to go. It's a bit tricky really, if she pays the charge she's admitting liability and if she takes the shopping centre to small claims court, she hasn't incurred any costs.

Ralph-y

"I'm thinking Trading Standards is probably the way to go"

by all means complain to them .... but they will not sort it ....

No money should be paid to the scammers VCS ......

and appealing to the kangaroo court IAS is pointless ....

can you imagine them daring to take this to court ... and place this in front of a real judge ?

You can write back to the shopping center management and ask them for a named person who will be called if it gets to court .....

it may well focus their minds and do something ...

good luck

Ralph:cool:

Si_Gregory

Thanks Ralph-y, I'm glad someone else see's this for the silly mess it is. The other half has been talking about paying it, she's worried about the implications of being taken to court. Good idea about contacting the management although from how unhelpful the manager was before, I suspect he'll provide little more than his name. Maybe contacting the landowners directly would be a better move?

bod1467

Ralph-y wrote: »

You can write back to the shopping center centre management and ask them for a named person who will be called if it gets to court .....

Exactly this. (Apart from the incorrect Americanism)

Ralph-y

that was just the prod I needed to finally install the English UK dictionary

I need every bit of help with my very poor spelling

Ralph:cool:

The_Deep

You have paid, so there is no loss to anyone.


If they are daft enough to take this to court make them aware that, once the judge has dismissed the claim, you will be invoicing them for you time.

Ralph-y

". The other half has been talking about paying it, she's worried about the implications of being taken to court." :eek::eek::eek:

No





"Good idea about contacting the management although from how unhelpful the manager was before, I suspect he'll provide little more than his name."

they can be made to worry if they start to think about it affecting them !

" Maybe contacting the landowners directly would be a better move?"

not better move ... just try that as well ..

With the IPC scammers the only way to sort it out other than waiting 6 years is to get the landlord / owner / retailer ... ect to cancel it .....

good luck

Ralph:cool:

Si_Gregory

Thanks Ralph, I'm going to show her this thread when she finishes work. I think it's important to challenge stuff like this. I'll type something up for the management/owners later on.

Quentin

Even if this ends up in court, the court would be the county court (civil) with no stigma (win or lose) - assuming if she did lose she paid up within 30 days!