We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
A question for Martin - why are you still recommending Abbey?
saxmund
Posts: 197 Forumite
In the Best Bank Accounts article you recommend Abbey in these words:
Abbey’s current account pays new customers a huge 8% on balances up to £2,500 for the first year and drops to 2.5% after that; though you can always switch again at that point. This isn’t just an internet account; it’s in-branch, online or by post. However as you need to pay in £1,000 a month to qualify, it’s only for those earning over £15,200.
However, if you read the Budgeting & Current Accounts board you will see a number of threads relating to poor service and defective systems all about Abbey (this is only the latest). Now I know all banks occasionally have problems, but in my view the volume of discussion about Abbey marks it out as out of the ordinary.
So my question is: why do you recommend Abbey without at least a warning about the problems they've been having recently? As an Abbey customer, I would not recommend Abbey to anyone at the moment because they're not even getting the basics right.
And a follow up question: why do financial journalists not seem to want to take this up and publicise it? I can see that you might not think it falls into the "moneysaving" category, but then moneysaving is not about not spending money, it's about getting the best value for money when you do, and surely customer service (and stable systems) are part of this? If it's not something you would be prepared to follow up, do you have a contact in financial/consumer journalism who would?
(Apologies if this is on the wrong forum, but it's not easy to find where you can make suggestions and ask questions directly to Martin)
Abbey’s current account pays new customers a huge 8% on balances up to £2,500 for the first year and drops to 2.5% after that; though you can always switch again at that point. This isn’t just an internet account; it’s in-branch, online or by post. However as you need to pay in £1,000 a month to qualify, it’s only for those earning over £15,200.
However, if you read the Budgeting & Current Accounts board you will see a number of threads relating to poor service and defective systems all about Abbey (this is only the latest). Now I know all banks occasionally have problems, but in my view the volume of discussion about Abbey marks it out as out of the ordinary.
So my question is: why do you recommend Abbey without at least a warning about the problems they've been having recently? As an Abbey customer, I would not recommend Abbey to anyone at the moment because they're not even getting the basics right.
And a follow up question: why do financial journalists not seem to want to take this up and publicise it? I can see that you might not think it falls into the "moneysaving" category, but then moneysaving is not about not spending money, it's about getting the best value for money when you do, and surely customer service (and stable systems) are part of this? If it's not something you would be prepared to follow up, do you have a contact in financial/consumer journalism who would?
(Apologies if this is on the wrong forum, but it's not easy to find where you can make suggestions and ask questions directly to Martin)
0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 351.7K Banking & Borrowing
- 253.4K Reduce Debt & Boost Income
- 454K Spending & Discounts
- 244.7K Work, Benefits & Business
- 600.1K Mortgages, Homes & Bills
- 177.3K Life & Family
- 258.3K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.2K Discuss & Feedback
- 37.6K Read-Only Boards