Would you remove negative feedback for a refund

samsung_laptop

forgotmyname wrote: »

So is it damaged or is there a part missing?

Is this part mentioned in the original listing?

The part is damaged. Their should be a cover on the part to stop all the crap getting in but the part that holds the cover is damaged so it's not holding the cover. What the seller have done is put the cover where it should go and take a photo so you cannot see the damage.

RHemmings

I agree with the general opinion that I would never neg without raising the issue with the seller first. Even if there was a serious issue, such as an obviously counterfeit item, I'd raise it with the seller.

But if I had an INR and they made any noises at all about 'proof of posting, no responsibility taken' then they'd get negative feedback and an open case with no further discussion. (Note: This has never happened to me.)

Rev

In 15 years of buying on eBay I think I've left about 5 negatives. And never before contacting the seller.

They can't fix things if you don't contact them first.


Were I a seller my willingness to help would disappear the second I realised you'd left a neg without contacting me.


But no, in answer to your question I wouldn't remove a neg for a refund. If I was at the point of leaving a neg it would mean the item was faulty or not as described and the seller had refused to help in any way so I'd be going through a PayPal claim and be confident I'd be getting a refund anyway.


Even if I wasn't I still wouldn't remove it for a refund.

forgotmyname

I left a neg for a seller that had split some items which was mad because i only wanted one and the other main part would be pretty worthless without the bit i wanted.

I won my item first and another buyer bought the rest and the seller claimed to have lost/mislaid my item. err you have several other identical ones which you appear to have in your posession. I left a neg for that one..

The other buyer obviously contacted them and said they need the item i bought.

bris

the_lunatic_is_in_my_head wrote: »

No sympathy for the seller based on this. Correct OP should make contact but from what OP has said seller appears more concerned about the feedback then the problem.

It should be apologies all round, fix the problem, ensure customer is happy and then politely request feedback be revised.

I have every sympathy with the seller, the buyer OP just leaves a neg without even contacting the seller for a chance to resolve the matter.


Horrible thing to do, the seller has a living to make and OP has just made it a little harder for them on Ebay. A simple message and a simple explanation could have sorted the problem.

samsung_laptop

bris wrote: »

I have every sympathy with the seller, the buyer OP just leaves a neg without even contacting the seller for a chance to resolve the matter.


Horrible thing to do, the seller has a living to make and OP has just made it a little harder for them on Ebay. A simple message and a simple explanation could have sorted the problem.

How can you have sympathy for the seller when they didn't describe the item correctly then blame it on the courier. If the courier had damaged the part why wasn't the box damaged and why wasn't the broken part in the box.

makeyourdaddyproud

Are we supposed to be surprised by this?

Sellers will always want positive feedback: they can continue to sell more substandard product. There is no automatic right to non-negative feedback.

If a buyer is dissatisified with a product he or she can leave factual negative feedback without reproach. Other than the single gatekeeper warning to temporarily instil doubt in the buyer regarding the action, there is no other arbitrage by eBay to alter their decision. It is not the decision of anyone as to whether a buyer has to contact the seller first - that is up to the buyer but they don't have to: if they want to leave a negative, and it is factual, the seller simply has to accept it. That is what the feedback system facilitates. End of.

If a seller misdescribed a product, either through subterfuge or obfuscation on the listing, and when it is blindingly obvious an attempt to "palm off" sub standard goods (with damage or missing parts, typical of motoring parts) for new or good quality, are they even worth contacting first?

Not sure I would bother contacting someone like that.

Another thing that angers me is that there is the "lesser spotted" neutral feedback, which could be a better choice, save for the fact it is regarded no different to a negative. All because sellers wants that further chance to sell cr4p.

Personally, and particularly with established seller shops, if I see that the seller made a geniune mistake I would always contact them first, but I haven't always done that - some sellers do not deserve this step.

And if sellers are bothered so much by receiving poor feedback for whatever reason, perhaps because they are lazy dropshippers or clueless at listing properly in the first place they shouldn't be relying on eBay as a source of income.