BPSALESDIRECT - Watch out!

Naf

I don't tend to look at the seller I'm buying from on Amazon, unless I'm lookking for another version of a product (recent example - longer version of the same shower hose). But I'll always be looking out for the seller BPSALESDIRECT from now on.

It ought to have been straightforward - I just bought a marble rolling pin, but when it arrived (as the pics below show) the handles were significantly off-centre at both ends. I actually found it rather amusing, but this naturally made it completely unusable so I simply requested a replacement.

The company's response ought to have concerned me, and I wish that I had asked for a refund right off. They responded asking if I could fix it myself and they'd give a 50% refund. Flabbergasted, I refused and reiterated my request for a replacement of satisfactory quality.

The return process took some stupid amount of time. I dropped it off for the courier on the 1st March; a week later (at their request) I emailed confirming postage and the barcode number. Yet somehow it wasn't until the 15th that they actually confirmed receipt of it.

Despite two emails, and a note in the package (which they asked me to put there) all stating I wanted a replacement, they still asked me again "how to proceed with the order". And the replacement took yet another week to actually arrive.

Wait, did I say replacement? What I meant was exactly the same faulty rolling pin which I had returned to them. Livid, I complaied and instandly demanded a refund. My jaw dropped when they again asked if I would keep it for a partial refund, and after I refused they asked AGAIN!

So now I'm arguing over getting it back to them. Options are a label to drop it off at a MyHermes location, or courier collection which they can't specify better than 8am-8pm. At this point I refuse to put myself out further for them - with any luck they'll have to reschedule (and therefore pay for) courier collection a few times over.