SCS Delivery Damage

Fleen

Can anyone please help me?


We ordered a sofa from SCS at the end of January of this year and when it got delivered the delivery boys managed to tear one of the cushions and rip both of the arms for the sofa. We contacted SCS and they arranged for someone to come out to make a report, which only took a month and a half, and they got the report last week. I called them today and after sitting on hold for an hour waiting to speak to someone I was informed that the report has been passed to someone for a second opinion as the bloke that came around has marked the damage as 'possibly customer damage' I tried to explain to the girl on the phone that the damage was done during the delivery however she was incredibly rude and just basically said that we would get a response within 48 hours.


Although I do not expect to receive a call within a week let alone in the next 48 hours, I was wondering if anyone could suggest my next steps if they mark it down as customer damage, we marked on the form when the sofa was delivered that it was damaged and contacted the store within 48 hours of receiving the sofa to inform them of the damage however I have no idea where we stand if they say it was us and refuse to repair the sofa or pay any kind of conpensation.


Thank you in advance for any advice

shaun_from_Africa

Probably the most important question at this time is how was the sofa paid for?

Poppie68

Instead of waiting on hold for an hour or for a call back why haven't you been into the store, speak to the manager politely but loudly.

Fleen

Paid outright

Fleen

Tried speaking to the store to be told that it is dealt with by their after sales team who are based in their head office, until they make a decision there is nothing the store can do apparently but if it isn't sorted by Friday ill be going down there anyways

cono1717

They meant was it cash, debit card or credit card? If the last get your CC provider involved.

Fleen

Yes it was by credit card, how can I get them involved though? they have delivered the items its just a third party delivery service have damaged the item, can the credit card people do anything about that?

neilmcl

Fleen wrote: »

Yes it was by credit card, how can I get them involved though? they have delivered the items its just a third party delivery service have damaged the item, can the credit card people do anything about that?

Doesn't matter who the delivery people were, they were acting as agents of the retailer, so effectively they are one and the same as far as you're concerned. At the end of the day you've been delivered a damaged sofa so you CC company are jointly liable.

Contact your CC company and raise a Section 75 claim.

Personally I wouldn't have accepted the sofa in the first place but each to his own.

Fleen

Thank you for the help I will contact the CC people tonight.


I was going to refuse the delivery however we got 2 sofas delivered one of which was fine, because I told them not to bring it through the back alley which is how they damaged the first one, and was told that they would have to take both sofas back as you can't refuse only part of the delivery and we had already sold out previous sofa, they assured me that it would be easy to sort out though and stupidly took their word for it but now SCS have no interest in hearing about it just doing anything they can to fob me off.