Collectors Club Woe

Waldgrun

Hello, first post as a member but in the past I have often looked here for information! So I wonder if you may be able to help me.
I will keep the story short, I have for many years been a member of a Die cast manufacturers collectors club with no problems, I have since 2001 taken the highest level of membership, which entitles me to monthly magazines, a Christmas Model and a Platinum year model . The Christmas Model is sent to you, but you have to claim the Platinum model for which postage is payable unless it forms part of a larger order. Recently I tried to claim the models for 2013 and 2014 together with that for 2015. I was told by the office responsible for orders and club membership, that they had disposed of the 2013/14 to model stores for sale to the general public.
There is nothing in the clubs T&C’s to state that you have to claim these models in a set time, nor did they state that these models where going to be sold if one didn’t claim them in their magazine, and each month as the magazine is dispatched I receive an email telling me it is in the post, an opportunity to inform what they are up to.
Needless to say I feel greatly cheated, having paid for some I have not received. I have written to their Head Office in South Wales (Because the emails I had sent where not replied to), only to receive back a letter, which basically stated “Tough, go away, you expected too much!”
I now want to take this matter further, so would I be right if I wrote back stating that I will purchase these models online and will invoice the company for the costs involved.
How do I stand. Thanks for reading and I hope for some advice.

JJ_Egan

In 2016 you tried to claim for the 2013 and 2014 models but they no longer have any .
I think you are being unreasonable .

You are at liberty to invoice them just as they are at liberty to ignore your bill .

marliepanda

Totally unreasonable! You expect them to simply store them forever!?

lincroft1710

Waldgrun wrote: »

I was told by the office responsible for orders and club membership, that they had disposed of the 2013/14 to model stores for sale to the general public.

I hope for some advice.

Advice as follows

Locate model store(s) which has/have stocks of 2013/2014 models. Either in person or by telephone/internet arrange purchase of said models. Do not waste any time or effort trying to claim any costs associated with these purchases from your collector's club, they have no liability for your tardiness.

Finally make note in diary, not to delay claiming future Platinum models.

George_Michael

Here you go:


http://www.ebay.co.uk/itm/OXFORD-DIECAST-BEDFORD-OX-30CWT-VAN-CHRISTMAS-2013-76BD015-1-76-/201461968193?hash=item2ee811ad41:g:O60AAOSwT6pVuhs-


http://www.ebay.co.uk/itm/OXFORD-DIECAST-OO-GAUGE-BEDFORD-CMP-CHRISTMAS-2014-MINT-AND-BOXED-/201542823236?hash=item2eece36d44:g:k9gAAOSwoBtW6TLk

lincroft1710

George_Michael wrote: »

Here you go:


http://www.ebay.co.uk/itm/OXFORD-DIECAST-BEDFORD-OX-30CWT-VAN-CHRISTMAS-2013-76BD015-1-76-/201461968193?hash=item2ee811ad41:g:O60AAOSwT6pVuhs-


http://www.ebay.co.uk/itm/OXFORD-DIECAST-OO-GAUGE-BEDFORD-CMP-CHRISTMAS-2014-MINT-AND-BOXED-/201542823236?hash=item2eece36d44:g:k9gAAOSwoBtW6TLk

Those appear to be the Christmas models, OP wants the Platinum models

LilElvis

Here's the 2013 one:

http://www.ebay.co.uk/itm/Oxford-Diecast-Commercials-76SP008-SCAMMELL-PIONEER-PLATINUM-2013-van-truck-1-76-/222053460669?hash=item33b36aeabd:g:6AAAAOSwDuJW2I62