Honours Student Loans keep mucking up my details

exploringdora

I have pre-1998 loans largely in deferment due to not earning enough since I left uni, hence why its still not paid off although I have paid some of it when my income was high enough.

In the last 6 years I've changed bank account twice. Both times using the old DD change schemes with no problems except Honours Student Loans who did not acknowledge the changes.

I've had to make complaints both times to them as they've ignored this. I've also had to complain to them as even after I'd informed them of the changes, they failed to update their systems and also retained an old phone number for me. Rather than write to me (when payments were missed because the account didn't exist) via mail or email they decided to harangue my parents as they were guarantors and their phone number still worked.

Today they've sent me a letter asking me to confirm my DD details - its my bank account from over 6 years ago! They've also reverted me back to my maiden name and claim as they have changed their systems they don't have any evidence of these changes so tough. The slc, who I defer and update details through via the official forms have confirmed they have records and have passed them down - Erudio (who have one of my loans) confirmed they have received them from slc. Both Honours and Erudio have my current address which was updated via deferment papers so obviously some info is sent over.

Who the hell do about this? I haven't changed any details for a few years yet they have changed my details randomly. Do I have to phone them every six months for a check? Or should I complain to someone? Them in writing then ombudsman maybe?