Being screwed over on eBay

Slackbladder07

Hi Guys

I've currently got an ongoing problem with Ebay.

I've been a seller on there for over 10 years, have 100% feedback and classed as an 'Above average' member.

I recently sold an Iphone 6 on ebay (back in January) and the buyer claimed that a completely different phone turned up. Said buyer opened a case, she returned the Motorola (the one she 'apparently' received) and eBay refunded her.

I think she has the Iphone and has just pulled a scam on me. I sent the phone special delivery next day by 1pm Royal Maiil. They won't cover my item without the packaging. Said user who now has a refund won't reply to messages, so my insurance I have with RM is null and void cos I can't get the packaging.

I don't know if I'm too late to open an appeal as I was awaiting Royal Mail to come to their conclusion which took them 3-4 weeks but I'm going to phone them tomorrow to find out what, if anything, I can do.

Any suggestions to what I may be able to do? or am I £380 down and missing an Iphone? (so technically over £700 down)

thanks for any help anyone can give!

Doug

forgotmyname

Get the phone blacklisted/blocked etc and sue the buyer.

pinkshoes

Immediately get the phone blocked and report to police as stolen, passing on buyers details.

I would also leave feedback sayin "sorry the iPhone magically changed onto a motorola whilst in transit'

MsBlonde

Reminds me of this post; https://forums.moneysavingexpert.com/discussion/5426634

GabbaGabbaHey

Slackbladder07 wrote: »

or am I £380 down and missing an Iphone? (so technically over £700 down)

Assuming that the iPhone sold for £380, then you are down either £380 or an iPhone, but not both, so you are not "technically over £700 down".

mamabuddah

GabbaGabbaHey wrote: »

Assuming that the iPhone sold for £380, then you are down either £380 or an iPhone, but not both, so you are not "technically over £700 down".

Think I see where he's coming from....PayPal /eBay took £380 back from him to refund his buyer, plus he now has lost an iPhone worth about £380 so I think that's what he means about being down £700

ballisticbrian

Think I see where he's coming from....PayPal /eBay took £380 back from him to refund his buyer, plus he now has lost an iPhone worth about £380 so I think that's what he means about being down £700

It doesn't work out though does it, because he was selling the phone. He didn't expect to get £380 without parting with the phone.

GabbaGabbaHey

mamabuddah wrote: »

Think I see where he's coming from....PayPal /eBay took £380 back from him to refund his buyer, plus he now has lost an iPhone worth about £380 so I think that's what he means about being down £700

No - he initially had an iPhone. He now no longer has an iPhone. So he has lost an iPhone.

If he had sold the iPhone, he would have had £380 but no iPhone. So he would have lost £380.

There is no scenario in which he would have had both the iPhone and the £380, so there is no way that he has lost £700.

caliew

I have had a similar problem I sold my Samsung Galaxy the buyer said the battery was damaged then she sent a private message saying something along the lines of sorry wrong person the battery is not damaged. I told he if she was unhappy for her to return the phone. Then I did not hear anything more, next thing I knew PayPal refunded her the money and I was left without a phone and without payment. I opened an ebay case and have not had funds back.

My friend also had a problem when a buyer said they did not have some designer clothes and my friend had the post office receipt but as it was not sent recorded could not do anything about it, my friend works in law and order and is not stupid he went to the police yet nothing could be done.

I have had other problems whereby I sold my dining table and chairs the buyer came in a van took the goods and then reversed the paypal transaction so I was left without dining room table and chairs and money.

I tried to get support from eBay but to no joy so I wanted to close my account and they said I had to get my seller ratings up, the ratings were poor as I was selling quite a few used items as well as pristine items and people were expecting items for 1p etc. to be perfect even though I noted in the written pieces their defects. I explained to eBay I don't want to sell on the platform yet they would not close my account, I explained you cannot force someone to sell if they don't want to sell their assets to get their ratings up in order to close the account but it has fell upon deaf ears.

I set up my ebay to help people but I have totally been taken advantage of I have lost money in postage, ebay fees and have lost my goods as well as money, it has been a complete waste of time that I have stopped trading on ebay and using paypal altogether the accounts are dormant with no activity as I cannot shut the eBay one due to the above reasons.

Very frustrating and just because they are big fish I think they forget how they actually became big fish through people like ourselves who wanted to sell on an electronic platform.

Well that is my story and I welcome eBay to come back to shut my account or help me get my lost funds back or assets back and my friends lost funds back or assets back.

That's my story

Quentin

caliew wrote: »

.

My friend also had a problem when a buyer said they did not have some designer clothes and my friend had the post office receipt but as it was not sent recorded could not do anything about it, my friend works in law and order and is not stupid he went to the police yet nothing could be done.

Why could "nothing be done"?


If items are lost in the post, then your friend should have claimed their value off Royal Mail, using the proof of posting (why did your friend bother getting one and then not following up with a claim?)


In that way your friend would not lose out.

theonlywayisup

caliew wrote: »

I have had a similar problem I sold my Samsung Galaxy the buyer said the battery was damaged then she sent a private message saying something along the lines of sorry wrong person the battery is not damaged. I told he if she was unhappy for her to return the phone. Then I did not hear anything more, next thing I knew PayPal refunded her the money and I was left without a phone and without payment. I opened an ebay case and have not had funds back.

PayPal don't refund unless a case is open and the buyer wins it. Your scenario of "the next thing I knew" is nonsense.

caliew wrote: »

My friend also had a problem when a buyer said they did not have some designer clothes and my friend had the post office receipt but as it was not sent recorded could not do anything about it, my friend works in law and order and is not stupid he went to the police yet nothing could be done.

Your friend isn't very bright, all they needed to do was use the Post Office receipt, assuming it was a proof of posting, to claim from Royal Mail.

caliew wrote: »

I have had other problems whereby I sold my dining table and chairs the buyer came in a van took the goods and then reversed the paypal transaction so I was left without dining room table and chairs and money.

You don't have much luck. You don't have much luck because you don't take adequate steps to protect yourself. Pay on collection scam has been around for years and will continue to be around until people start taking ownership of their transaction and understanding payment methods and protection for buyer/seller.

caliew wrote: »

I tried to get support from eBay but to no joy so I wanted to close my account and they said I had to get my seller ratings up, the ratings were poor as I was selling quite a few used items as well as pristine items and people were expecting items for 1p etc. to be perfect even though I noted in the written pieces their defects. I explained to eBay I don't want to sell on the platform yet they would not close my account, I explained you cannot force someone to sell if they don't want to sell their assets to get their ratings up in order to close the account but it has fell upon deaf ears.

eBay will keep your account open until 180 days after your last sale. They are not forcing you to sell.

caliew wrote: »

That's my story

The story really is just that you don't understand what you are doing. That's the story.