Sky payment scam or Sky hacked

peter_dooley

Has Sky been hacked or are they running some sort of scam. They tell me they have no payment details for me and that the card company has refused my monthly payment after over 20 years of card payments with no problems. The card company say Sky failed to put the card expiry date on the charge request and they just need to resubmit with correct details. All Sky's call lines immediately switch me into an automated system demanding I enter into a new Direct Debit system so I can't talk to anyone. Is this gross incompetency or less than honest dealing

[Deleted User]

Neither. Just an admin glitch.

AJXX

"Scam"
"Hacked"
"Gross Incompetency"
"Less than honest dealing"

It's probably an admin error - is there really any need for all this overdramatisation? "Gross Incompetency" are you having a laugh? They've made a billing error, not summoned a hostile alien race via your satellite dish!

FYI; you are aware that they have a dedicated self service/automated phone line - it sounds like you're ringing this.

If you want to speak to an actual person you have to ring 03442 411 653

Kite2010

Probably getting ready to change their system to encourage more customers to pay by DD rather than by Card.