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BT broadband 'No Deal'

I duly signed up by clicking through from tnis site before the deadline of 12 mn thursday.
Got the Mastercard with £100 and £75 cashback. (it gets nearly all used up with one off charges)
Got my welcome email an reference number.

Then it stopped dead. Rang the helplines and it has gone to CONTINGENCY.
I had to give it a while then ring again..
Reassured my deal would be honoured.

Rang again. Told no deal.
Forget it. I need to start again when modem is installed.
No deals.

Where do I go from here. I still have my E Mail with ref number and no deals.
Any hotlines/contacts?
Cheers Andy

Comments

  • andyca
    andyca Posts: 163 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    Where do I go from here. I still have my E Mail with ref number and no deals.

    Virgin Media? :)

    I had a problem with this deal, but it sounds like you got a lot further than I did. I made a formal complaint and have been waiting a week for BT to respond.

    You could try the same, large numbers of complaints might kick BT into some action.... Probably not, but might.
    http://www.bt.com/complaint
  • Hi Andy
    Thanks good idea.
    I will give that a go.

    [I am already VM but where I am moving too a new build. It is fully cabled FTP by Open Reach and only available through BT.]

    Cheers Andy
  • lee111s
    lee111s Posts: 2,988 Forumite
    Eighth Anniversary Combo Breaker
    Hi Andy
    Thanks good idea.
    I will give that a go.

    [I am already VM but where I am moving too a new build. It is fully cabled FTP by Open Reach and only available through BT.]

    Cheers Andy


    Zen, Plusnet and AAISP offer fftp through the Openreach network too.
  • andyca
    andyca Posts: 163 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    Did you get a response from BT?
    I've been waiting for 3 weeks and heard nothing.
  • No still unable to sign up as Open Reach have not installed the neccesary equipment and notified BT.
    I will try again then
    Cheers Andy
  • The complaints dept at BT is slow. Your best bet is to tweet @BTCare. They will hate the public issues and get things sorted quickly.
    Sealed Pot Challenge:
    2014 = £202
    2015 = £382
  • andy_poulton
    andy_poulton Posts: 109 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    Thanks for the kind reply but I am not tweet enabled !!
    Cheers Andy
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