ICO Ruled in my favour about kensington, what do i do next

chrislee2810

The FOS will not get involved unless I can get a signature from my ex as she was also on the account. The problem is that I can not locate her.

rizla_king

chrislee2810 wrote: »

The FOS will not get involved unless I can get a signature from my ex as she was also on the account. The problem is that I can not locate her.

thats bullsh1t. they do not need person of the other signatory to if your complaint or issue is valid for you in its own right. its your credit file that is affected wrongly. here may be as well, but that is incidental. the adjudicator who told you they cant deal with it is obviously a fool.

chrislee2810

This was the email the FOS sent me:

The ICO is effectively the regulator for data matters so it will be for it to ensure Kensington complies with its ruling. I would have thought once a ruling has been made Kensington would comply.

If it didn’t then I would think you would revert to the ICO and ask it for advice on the next steps.

From our perspective, as before, we wouldn’t be able to look into the complaint without Ms Xxxxx agreement.

rizla_king

rubbish

the FOS frequently make adjudications of credit file issues.

they should also know that the ICO cant ensure a credit complies in individual cases.

also as said you compliant is on a credit file matter personal to you, so no agreement from ms Xxxxx is needed. if she incidentally has the same issue it would be for her to raise her own complaint

rizla_king

rizla_king wrote: »

http://www.legalbeagles.info/forums can help with that

do this ^^^^^^

chrislee2810

Hi Rizla,

I have put a long post about it on legal beagles, but they seem to take about 2 weeks to respond lol.

fermi

chrislee2810 wrote: »

Hi Rizla,

I have put a long post about it on legal beagles, but they seem to take about 2 weeks to respond lol.

I think over there you can click the report at bottom of posts if you need an urgent reply and the thread/post has been missed? Think you can also alert/tag individual posters by @theirusername in a reply... i.e. if I was there you would type @fermi in a post and it sends an alert on that post to me?

chrislee2810

Cheers, someone on the site has just done it for me lol

fermi

rizla_king wrote: »

also as said you compliant is on a credit file matter personal to you, so no agreement from ms Xxxxx is needed. if she incidentally has the same issue it would be for her to raise her own complaint

Not sure, but could be DPA issues for the spouse's info etc if they can't get her consent.