Samsung phone - cannot make and receive calls

jpsartre

I've got an odd problem with my Samsung Galaxy Core Prime phone. I can't make calls. If I call a number it just says dialling for a while and then the call ends. I can't receive calls either. If someone tries to call me I just get a missed call text. I can send and receive texts without issue. Any idea if the problem is with the phone or if I've accidentially disabled some feature?

stboard

Have you tried rebooting the phone? Does the problem still exist?

I would contact your mobile provider and make sure there are no known network issues in your area.

You could also try this link:

http://deviceguides.vodafone.ie/web/samsung-galaxy-core-prime/troubleshooting/making-calls/you-can-t-make-voice-calls

follow the steps and see if that helps.

jpsartre

Followed the link and it was indeed a caller ID issue. Thanks for your help, I should have Googled for a troubleshooting guide myself before asking in here

stboard

jpsartre wrote: »

Followed the link and it was indeed a caller ID issue. Thanks for your help, I should have Googled for a troubleshooting guide myself before asking in here

Glad it helped