Lidl repair procedures

ThumbRemote

marliepanda wrote: »

Sorry Fred you're wrong.
Warranty fixes can require you to pay for stuff like that.

Ingerently faulty and faulty are not the same thing. Free soga repairs require inherent faults

Unless the warranty covers accidental damage - which I find extremely unlikely - then a fault covered under the warranty is almost certain to be an inherent fault. So the manufacturers acceptance of the fault should be sufficient to get a SoGA remedy from the retailer.

marliepanda

ThumbRemote wrote: »

Unless the warranty covers accidental damage - which I find extremely unlikely - then a fault covered under the warranty is almost certain to be an inherent fault. So the manufacturers acceptance of the fault should be sufficient to get a SoGA remedy from the retailer.

'almost certain' and 'should be' don't cut it.

Faulty and inherently faulty are not the same thing. Lidl do not have to offer a SOGA because the manufacturer says it is currently faulty.

You know this. You're just being objectionable.

Poppie68

ThumbRemote wrote: »

Unless the warranty covers accidental damage - which I find extremely unlikely - then a fault covered under the warranty is almost certain to be an inherent fault. So the manufacturers acceptance of the fault should be sufficient to get a SoGA remedy from the retailer.

Surely proof would still be needed though, many manufacturers seem to except goods back on the premise the fault is inherent but on inspection find otherwise would the retailer still be expected to abide by SoGA but for go the part that allows for them to request proof after 6 months?
(Does any of what I wrote even make sense?...If not blame the morphine)

Poppie68

Is it even worth getting your knickers in a twist for a £12 kettle that has a very limited lifetime due to cheapness and usage?

marliepanda

Poppie68 wrote: »

Surely proof would still be needed though, many manufacturers seem to except goods back on the premise the fault is inherent but on inspection find otherwise would the retailer still be expected to abide by SoGA but for go the part that allows for them to request proof after 6 months?
(Does any of what I wrote even make sense?...If not blame the morphine)

The manufacturer has simply accepted the fault with no visual inspection, they are only requiring the receipt be posted. The bulk of the costs is the phone call which as shown did not have to be paid for calls.

Lidl do not have to do anything on the say so of the manufacturer. They have offered the repair, not lidl. They accepted the fault.

twarde

Thanks for all the replies - some helpful, some not.

I'll rephrase the question as some posters have gone off at a tangent.

As I bought the kettle from a retail store, do I have the right to ignore the repair procedure that is on the kettle instructions and take it back to the store where I bought it and:

Ask them to deal with the repair/replacement and call me to collect it when that is done or
ask for a refund as they likely don't have any in stock?

If I buy a small appliance from say Argos or Currys I would expect to deal with the seller and not the manufacturer for faults. It's different of course for large items like TV's and washing machines.

As for the 0871 number the instructions didn't say I would be calling lidl CS, more likely the manufacturer's repair agent, and I shouldn't have to seek out a free number.

Finally, it was only a £12 kettle but it was under guarantee and I wouldn't be shopping at Lidl or using this website if I wasn't interested in getting good value!

agrinnall

twarde wrote: »

As I bought the kettle from a retail store, do I have the right to ignore the repair procedure that is on the kettle instructions and take it back to the store where I bought it and:

Ask them to deal with the repair/replacement and call me to collect it when that is done or
ask for a refund as they likely don't have any in stock?

Yes, but they can ask you to prove that the fault was inherent before they do anything. As the manufacturer hasn't seen it it is unlikely that their acceptance that it's faulty would constitute proof for Lidl, so you would have to pay for an independent inspection. If that determines the fault is inherent then the cost of that inspection would be refunded, and Lidl could then choose to repair, replace or refund (but can charge a proportionate amount for the use you have already had).

It's up to you how far you want to take this but I'd throw the kettle away, buy one that you should expect to last a bit longer, and get on with my life.

BrentMeister

Chuck it in the bin and get a £4.99 kettle from Currys

http://www.currys.co.uk/gbuk/household-appliances/small-kitchen-appliances/kettles/essentials-c15jkw13-jug-kettle-white-20582445-pdt.html

DCFC79

wealdroam wrote: »

Doesn't everyone, when faced with an 0871 number, look for a cheaper alternative?
Apparently not.

In this case an 0800 or 03 number are readily available from Lidl's website, but if that isn't always he case then SayNoTo0870 is a useful website to keep in mind.

Or use the smart phone app WeQ4u.

As for sending the receipt, I had a faulty item once so emailed whomever t was and was asked to email a copy of the receipt with address details and they would send a replacement item.

Cost to me was zero.

twarde

I got a replacement kettle. They sent it by UPS courier from Germany.

But that's not the point. My question is why can't I just take it back to the store?