Consumer rights. Rejecting a new car.

Twink1979

I just bought a car from a dealer and the alarm is constantly going off. I'm just wondering if I am able to reject the car due to this fault and if I allow the dealer to try to fix it, do I still have the right to reject it if the issue is not resolved? I'm just concerned that it may be trial and error trying to sort it, I bought the car from quite a way from home and dont want to be going back and forth. Thanks in advance for any advice.

walwyn1978

You have to give the dealer chance to rectify the fault. You can't just hand it back without that happening first IIRC.

Distance is an issue for you appreciated but not one which makes any difference to the law.

Also - more detail - new, used, what car, what price?

neilmcl

walwyn1978 wrote: »

You have to give the dealer chance to rectify the fault. You can't just hand it back without that happening first IIRC.

Distance is an issue for you appreciated but not one which makes any difference to the law.

Also - more detail - new, used, what car, what price?

This is wrong. Under the new Consumer Rights Act 2015 buyers now have a short term right to reject within 30 days for faulty items. If, however, the OP does allow the dealer an attempt to fix the problem the garage is only allowed one attempt, after which the car can still be rejected for a full refund.

s_b

was this vehicle sold to you with the alarm advertised as part of the package?

Twink1979

The advert didn't mention an alarm but it arms automatically when you lock the car and comes as standard on the car. Neil is right I only have a month to reject it, I am willing to let the dealer have a chance to fix it first though as long as it doesn't affect my right to reject later. It's a 2010 car.

neilmcl

Twink1979 wrote: »

The advert didn't mention an alarm but it arms automatically when you lock the car and comes as standard on the car. Neil is right I only have a month to reject it, I am willing to let the dealer have a chance to fix it first though as long as it doesn't affect my right to reject later. It's a 2010 car.

If you allow the dealer to repair, your right to reject time limit is paused so you will still be able to reject if they fail to fix the issue, and as I mentioned you only have to allow them one chance to fix it.

Twink1979

Ok thanks for the advice