Help POPLA Appeal Unsuccessful

System

POPLA are having real problems with backlogs and have employed some 15 new assessors in the last month. They are promising to get the backlog sorted by the end of March but it seems they are just rushing these through and hope no one will notice.

They have also been coaching the PPC's who express "delight" at the help POPLA is giving them - but nowt for the motorists who have just got to "suck it up"

I would not only contact ISPA but I'd suggest you copy in the Department of Communities and Local Government on this one too.

POPLA has to not only be fair but to be seen to be fair.

Coupon-mad

They have also been coaching the PPC's who express "delight" at the help POPLA is giving them - but nowt for the motorists who have just got to "suck it up"

Delight? Was that in BPA minutes or something? That is sickening.

taroshm

Thanks for all the feedback. Guess I can ignore the letter from the PPC asking to pay up.

So in order to proceed (a) I go back to POPLA to raise a formal complaint asking why a keeper who was the appellant is being made liable . (b) Raise it with ISPA (c) Raise it with Department of community and local government as well.

Coupon-mad

Same circumstances as here, maybe compare notes on your complaints by pm:

https://forums.moneysavingexpert.com/discussion/5362449

https://forums.moneysavingexpert.com/discussion/5383551

HTH

taroshm

Any suggestions on how to proceed. POPLA has not acknowledged or replied to my complaint and now I have the debt recovery letters appearing. Should I risk going to court.

Coupon-mad

Debt recovery letters are exactly what you expect to receive.

https://forums.moneysavingexpert.com/discussion/5035663

Doesn't mean court and that is no risk, just a pain and a life experience in fact, because even if you had to defend this at a hearing you would only be asked to pay the same sort of sum as the debt collectors are bothering you about.

Send an email to complaints@popla.co.uk

and be ready to complain to ISPA as well, like the other threads hwere poeple have lost at POPLA recently. No-one is paying, loads are complaining to POPLA and ISPA. Search the forum for keyword 'complaints@popla.co.uk' to find other threads telling you what to do next.