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Tesco Price Guarantee
I'm doing my Tesco online supermarket shop at the moment. I've put 750g box of Shredded Wheat bitesize which is £3.19 in Tesco but online £2 in Morrisons and Sainsbury's.
According to the Tesco price guarantee, if a branded product is cheaper at another major supermarket, it will give you the difference back there and then. Well, I'm at the very last stage before payment and it's still coming up as £3.19 and it doesn't mention anything about a refund.
Does the refund only show up once you've paid or does this mean the price guarantee isn't working in this case?
According to the Tesco price guarantee, if a branded product is cheaper at another major supermarket, it will give you the difference back there and then. Well, I'm at the very last stage before payment and it's still coming up as £3.19 and it doesn't mention anything about a refund.
Does the refund only show up once you've paid or does this mean the price guarantee isn't working in this case?
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The guarantee works by matching the price of a basket of goods not individual items.0
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That's the Tesco Price Promise. That was replaced by the Brand Guarantee.0
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In the store, the coupon you get from the till, can be refunded at the Customer Service Desk, rather than come again for another shop. So, on-line - it will be listed at being deducted on your delivery note. That is, it won't show up when you do the order, the 'guarantee' will work on the basis of what's picked.I used to work for Tesco - now retired - speciality Clubcard0
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This is the section relating to online shopping from their website:
'What do I need to do to participate in the Tesco Brand Guarantee online?
3. Shoppers simply visit tesco.com/groceries and purchase at least 10 Different Products, one of which must be a Comparable Branded Grocery Product (see definitions below). If your comparable Branded Basket would have been cheaper at Asda, Morrisons[1] or Sainsbury’s, we’ll deduct the difference (or the maximum Tesco Brand Guarantee limit of £20) off the price of your shop before you pay. Within 24 hours of receiving your order, you will receive a Tesco Brand Guarantee email confirming the result of the Tesco Brand Guarantee, including if we have deducted the difference off before you paid and how much. If your comparable Branded Basket was cheaper at Tesco, the email will tell you by how much (again against the cheapest of Asda, Morrisons[1] and Sainsbury’s). It will also tell you if it was the same.
4. Once you have received your Tesco Brand Guarantee email results you can see a breakdown of your results, for up to 28 days, by following the link in your results email or by entering your order details online at tesco.com/brandguarantee. This will show you the price comparison on all Comparable Grocery Products. It will also show you where there was a product that was not comparable with a competitor (marked ‘N/A’ – see FAQs for reasons why a product may not be comparable).'
https://secure.tesco.com/BrandGuarantee/TermsConditions0 -
That's the Tesco Price Promise. That was replaced by the Brand Guarantee.
The Brand Guarantee still compares the whole basket, not individual items. So if your basket as a whole is cheaper elsewhere for branded items then you will get money taken off of your shop before making payment. If, however, all the branded items in your basket together cost less at Tesco then you won't have the difference for any individual items that may be cheaper elsewhere taken off of your shopping.
Previously own brand items as well as branded items were compared. Now only branded items are compared.Smiles are as perfect a gift as hugs...
..one size fits all... and nobody minds if you give it back.☆.。.:*・° Housework is so much easier without the clutter ☆.。.:*・°SPC No. 5180 -
The final price is deducted once the shopping is delivered; I usually get an email the same or next day to confirm brand refunds.2021 GC £1365.71/ £24000
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