Packaged account claim

Finefoot

I recently went through this process. As I had used the AA on one of my accounts, the claim on that account was unsuccessful.

Nasqueron

Mersey wrote: »

However many times you repeat that the claimant's evidence is "hearsay" does not make it true.


I realise what you are trying to say though. Uncorroborated third party evidence would be.


[Of course with many of these historic claims neither the bank nor the claimant can 'prove' what they contend, but they don't have to. It's on balance as with civil disputes, not a higher - eg criminal beyond doubt - burden]

Hearsay

noun
information received from other people which cannot be substantiated; rumour. LAW

the report of another person's words by a witness, which is usually disallowed as evidence in a court of law.


Claim:
worth pursuing as a lot of staff weren't properly trained and/or had targets to sell upgrades etc

Proof:
Nothing more than speculation by an anonymous person on a forum

Claim:
website faults

Proof:
OP's word

QED hearsay

Mersey_2

Nasqueron - I agree with the definition of hearsay - although I meant the legal use rather than a dictionary - but you seem not to understand it.


As I said: uncorroborated evidence by a third party is.


A claimant's evidence is not. It is first hand lay evidence (and can be oral or in writing).


Dunstonh is correct.