Faulty carpet problem

Hoploz

My friend has this problem and I thought I'd ask what other people think.

She had the whole house recarpeted in the same new carpet in November, ordered from a local shop which has been trading for over 30 years.

6 weeks later she noticed pilling. It's really noticeable so she went back to the shop. They said they'd have to send out an independent assessor, whose report (when they finally came to do it about a fortnight ago) said it was down to using an upright Hoover with brushes, and she should have only used a suction Hoover.

First, she wasn't told this when she ordered it.

Second, she disagrees. The pilling is worse on the areas where they walk more. She hoovers the whole carpet at once, so if that were the cause surely it would be uniform all over the whole carpet?

She is now stuck with a horrid unsightly carpet, which she is desperately covering with rugs to hide, having shelled out £3,000 for the privilege.

She is so upset about this, do you think it should be pursued further or is it a lost cause?

Marktheshark

Is the shop members of any trade organisation ?
If so ask them to inspect the carpet and the service they have provided whilst trading under their banner.

beeg0d

What type of carpet is it, and do you have any pictures of the damage? The inspector is correct in that different types of carpets require different types of vacum cleaners (cut and twist pile carpets should be an upright cleaner (with the beater bar set at the correct height) loop pile should bee suction only)

Wool carpets will ALWAYS suffer pilling to a degree (its infact 1 of the ways to test is a carpet is wool, rub it vigerously for a minuite or 2 and if you get pilling its wool).

Quite often pilling is caused by the beaterbar on an upright cleaner being set too low causing too much friction on the pile.

bris

Just reject them as not fit for purpose, send an LBA and take it from there.


I have had every carpet you can think of over the years and never had a problem with an upright hoover with brushes, as most of them do so they are talking nonsense.


Don't ever trust an assessor they send out.

amersall

I have had every carpet you can think of over the years and never had a problem with an upright hoover with brushes, as most of them do so they are talking nonsense.

Ditto, me too.

[Deleted User]

I actually have a twist carpet, and have stopped using the brush bar hoover attachment, I have a flat suction only attachment and it seems to cause less problems with the pile. I've had the carpet laid about two weeks.

Hoploz

I'm not sure of the pile. It is not all wool but is a wool mix.

Her argument is that if it were the Hoover then surely the pilling would be all over, but it isn't. It is far worse where they walk most, so she feels it must be feet rather than Hoover that is causing it, which clearly makes it unfit for purpose.

I know she didn't pay by credit card, that was the first thing I asked her! But I can't remember whether it was paid in actual cash or by debit card.

How would a LBA work? Do you mean she writes to shop threatening to go to small claims court?

She is so stressed she can't speak to the shop anymore, has had to hand it over to hubby but he is busy working etc.