Ransomeware/virus question

ChiefGrasscutter

What AntiVirus/Internet security suite does the PC have? - cos it certainly does not work and the rest of us want to avoid it.

DaveG247

There's something listed in control panel as Trend Micro Titanium Internet security but I don't see any icons to open it and nothing in the system tray. So probably been running with out one, windows defender and firewall are turned on though :wall:

Don't seem to be able to post a log when I try and do a new thread the website keeps blocking me

GunJack

DO NOT just rely on MBAM to clear this (good as it is, no single tool will get everything). Also use Adwcleaner and JRT on it, both available from bleepingcomputer.com.. You will need to clear all temp files (windows disk cleanup AND Ccleaner for best coverage) and manually reset all browsers for homepage, toolbars and search engines....

...you'd be surprised how many re-infections can occur if you don't do a full removal job.....

DaveG247

Thanks, ran adware cleaner from bleeping computer, also installed avast and ccleaner