British Gas Collective fix

Phil1963

I signed up to British Gas collective fix via MSE Energy Club in December. It seems that only the gas has gone through as electric states not available. I think it is because I am on Economy 7 but was not told at the time so was expecting a drop in my electric bills which has not happened. Is there anything I can do?

MSE_Dan_L

Phil1963 wrote: »

I signed up to British Gas collective fix via MSE Energy Club in December. It seems that only the gas has gone through as electric states not available. I think it is because I am on Economy 7 but was not told at the time so was expecting a drop in my electric bills which has not happened. Is there anything I can do?

Hi Phil1963

This tariff was available for economy 7 users, but it is possible that you might have an unusual set-up known as related meters (where you have two separate meters for day and night usage) preventing this from going through. My suggestion would be to give British Gas a call on 0800 975 9712 so that it can check this out for you.

Hope this helps.

Phil1963

Thanks for the reply. Definitely only one meter for electric. Will contact them, though.

British_Gas_Rep_Danny

Phil1963 wrote: »

I signed up to British Gas collective fix via MSE Energy Club in December. It seems that only the gas has gone through as electric states not available. I think it is because I am on Economy 7 but was not told at the time so was expecting a drop in my electric bills which has not happened. Is there anything I can do?

Hi Phil1963, MSE Dan is correct. It shouldn't make a difference to the switch if you've just got the one meter. Feel free to call the Collective Team on 0800 975 9712 or if you'd prefer you can email us at talktous@britishgas.co.uk. Please include your MSE username and "MSE Forums" in the subject line. Cheers, Danny

Phil1963

Thanks Danny

Email sent.