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Spotify - chromecast offer - no voucher received with in 7 days

Spotify had an offer where if you signed up for 3 months premium £29.97 you would get a voucher to redeem a free chromecast.

The terms of the agreement said you would be sent the voucher by email within 7 days. spotify.com /uk/legal/chromecast-offer-terms-and-conditions

I wasn't sent the voucher and I cancelled the subscription after 7 days and before 14 days. I contacted Spotify saying that I had never received the voucher and that I wanted a full refund. They sent me a voucher which I have now redeemed.

The terms of the agreement said that I couldn't claim a refund for my subscription. I have never used the Spotify subscription.

Am I entitled to claim a full refund as well as keep the chromecast as they broke the terms of the agreement and I cancelled the subscription before 14 days without ever using the subscription.

Comments

  • visidigi
    visidigi Posts: 6,742 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    bargseeker wrote: »
    Spotify had an offer where if you signed up for 3 months premium £29.97 you would get a voucher to redeem a free chromecast.

    The terms of the agreement said you would be sent the voucher by email within 7 days. spotify.com /uk/legal/chromecast-offer-terms-and-conditions

    I wasn't sent the voucher and I cancelled the subscription after 7 days and before 14 days. I contacted Spotify saying that I had never received the voucher and that I wanted a full refund. They sent me a voucher which I have now redeemed.

    The terms of the agreement said that I couldn't claim a refund for my subscription. I have never used the Spotify subscription.

    Am I entitled to claim a full refund as well as keep the chromecast as they broke the terms of the agreement and I cancelled the subscription before 14 days without ever using the subscription.

    Coooorrrrr Cake and eat it or what!!!

    You got the chromecast - you had access to spoitfy services. You didn't use them, that's your lookout!
  • bris
    bris Posts: 10,548 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    No, you are kidding right?
  • Exile_geordie
    Exile_geordie Posts: 5,094 Forumite
    ha ha a chromecast is only £30 anyway so was it really worth it to save a couple of quid?
    Dont rock the boat
    Dont rock the boat ,baby
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