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HSBC mobile app
martinthebandit
Posts: 4,422 Forumite
Not sure if this should be here or in the tech or even praise and vent boards?
Anyway HSBC they don't make life easy do they?
I use their mobile banking app but my phone has recently updated to Android's latest OS, marshmallow, since then whenever I try to open the app it automatically tries to download an update which fails and, of course the app won't proceed.
No problem I thinks I'll just log on with my PC using my passwords etc and send them a message asking if the problem is my phone or their app.
When I do I get the response 'sorry you need to be logged on more securely to use this service please use your mobile app to generate a secure key' or words to that effect.
Long story cut short...
I can't tell them their mobile app doesn't work without getting their mobile app to work, neat uh?
Wonder if I can remember the passwords etc I need to get through to someone on the phone?
Has anyone else got the same problem? Or even better a solution?
Anyway HSBC they don't make life easy do they?
I use their mobile banking app but my phone has recently updated to Android's latest OS, marshmallow, since then whenever I try to open the app it automatically tries to download an update which fails and, of course the app won't proceed.
No problem I thinks I'll just log on with my PC using my passwords etc and send them a message asking if the problem is my phone or their app.
When I do I get the response 'sorry you need to be logged on more securely to use this service please use your mobile app to generate a secure key' or words to that effect.
Long story cut short...
I can't tell them their mobile app doesn't work without getting their mobile app to work, neat uh?
Wonder if I can remember the passwords etc I need to get through to someone on the phone?
Has anyone else got the same problem? Or even better a solution?
0
Comments
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Have you tried deleting the app and reloading it?
I havent got a android phone, and the app is working okay on Apple IOSI’m a Forum Ambassador and I support the Forum Team on the Banking & Borrowing, and Reduce Debt & Boost Income boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySaving Expert.Save 12k in 2023 #58 Total (£4500.00) £2500.00/£5000 = 50.00%Sealed Pot Challenge ~17 #24 Total (£55.00) £0.00/£500 = 0.00%Xmas 2023 £1 a Day #13 Total (£85.00) £344.00/£365 = 94.24%Virtual Sealed Pot #1 Total (£500) £550.00/£500 = 110.00%£2 Savers Club 2023 #17 Total (£25.00) £45/£300 = 15.00%The 365 1p Challenge 2023 #7 Total £656.19/£667.95 = 98.23%Total £4095.19/£7332.95 = 55.84%0 -
I've been on Marshmallow (Android 6) since it was released and did have some issues with the HSBC app initially. I needed to delete and reinstall it which was a pain for the activation codes but it's now all working fine.
I did need to call them a couple of times to get it all sorted out and codes generated.Remember the saying: if it looks too good to be true it almost certainly is.0
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