Please Help. Roofer let us down

yus786

Hi

Need some advice please.

I put an add on ratedpeople for someone to fix 2 bay windows as they were leaking. This was late Dec 2015

A guy called me within hours and suggested he could do this, and will guarantee his work for 9 years. He asked for some pics and then quoted £400

I know this is high but with 9 years guarantee, you can’t go wrong. He also had some food feedback. Went ahead with the job

He came a few days later, spent about an hour by painting some stuff on and took £400. I then asked for the invoice which he emailed.

A few days later it rained and both windows were still leaking. I called him. He came up with some excuses and suggested he comes back to put some more stuff on.

Long story short, this happened about 4 times. He cancelled 3 times (so i have called him 7 times in total) and now he won’t even pick up my phone or answer my text messages

Where can I go from here?

I just want the job to be completed or my £400 back so I can get someone else

Thanks

hollydays

Have you contacted rated people? I admit I don't know how they work.

yus786

hollydays wrote: »

Have you contacted rated people? I admit I don't know how they work.

Yes i did. All they suggested was i rectify with the builder. Hmmm, how can i when they wont speak to me? Then this disclaimer

"Please keep in mind that as Rated People is an introductory service. Our service can help to mediate between homeowners and tradesman to try to resolve disputes; however as we do not employ the tradesman and are not a legal body, this means that we are unable to insist that either party resolve the matter. We will be making note of your complaint on the tradesman’s account and we will monitor the account closely."

agrinnall

Perhaps I should put this as my signature, the number of times it has to be said:

Letter Before Action, followed by Small Claim https://www.moneyclaim.gov.uk/web/mcol/welcome

bod1467

"Putting some stuff in" is almost never going to be a permanent fix for leaky windows.

£400 for an hour's work? I'm in the wrong job.

yus786

agrinnall wrote: »

Perhaps I should put this as my signature, the number of times it has to be said:

Letter Before Action, followed by Small Claim https://www.moneyclaim.gov.uk/web/mcol/welcome

Thank you. I will send a letter tonight.

yus786

bod1467 wrote: »

"Putting some stuff in" is almost never going to be a permanent fix for leaky windows

That is my terminology. He swore by it and as i mentioned guaranteed it for 9 years.

Stevie_Palimo

Probably not help you but if these are lead covered bay windows they will need the lead replacing as painting over will not work on this material as listed above, If the windows at ground level and you know a competent diy person changing lead is quite straight forward, All you need to look for is the brick line and follow the same pattern as per already used.

If it is not lead and a flat felt type style roof finish this would really need replacing if it is leaking and would be at maximum half a days work for any decent roofer and materials at a guess around £50.00 or so with a cost for labour depending on where you are up to a couple of hundred quid also.

pinkshoes

Definitely go down the letter before action route, giving him 14 days to fix it properly (and not using his current failed method), or issuing a full refund.

DO NOT agree to pay any more.

For future reference, quoting just by looking at pictures is not a great method. A visit would be more appropriate for quoting. This would make me doubt him. Also, it is best to get three quotes so that you can check if they are comparable.

yus786

pinkshoes wrote: »

Definitely go down the letter before action route, giving him 14 days to fix it properly (and not using his current failed method), or issuing a full refund.

DO NOT agree to pay any more.

For future reference, quoting just by looking at pictures is not a great method. A visit would be more appropriate for quoting. This would make me doubt him. Also, it is best to get three quotes so that you can check if they are comparable.

Thanks for the advise

yus786

All

Should i state the Consumer Rights Act on the letter?