Patio doors - bottom runner broken..

Raksha

I need your advice please people.

We have a set of patio doors which open into the porch (vital from stopping the dogs getting to visitors/post first) but they have been problematic since we moved in 6 years ago, and now, finally, the bottom runner has broken loose completley (hard to describe, but there is a 'rail' in the bottom of the main frame and the door has little wheels which are supposed to run on this rail)

Personally I think OH has been treading on it each time he goes in and out, but that's beside the point.

Is there any way of fixing it?

Can we claim on household insurance for the repair/replacement?

duncan320

Had a similar problem myself other week, looked in yellow pages for window/door repair companys, only a few would come out, all said my door is old and you cant get the parts anymore.

I did a bit of digging on the net with part numbers on various parts of the door and found the make in the end and a replacement part.

Sounds like a tilt and slide door ? you pull it out about 5" and it slides on a rail ?

In the end i got the part from : http://www.hdhardware.co.uk/ bit tricky to fit but saved a bomb on the cost of a new door.

Do you know the make of it ?

Raksha

Well I've been on to the house insurance company (accidental damage is covered) and they come out on Weds to inspect - £75 excess, but if they repair/replace the whole unit, it's got to be worth it. I know the door is old, but I'm not sure how old.

BTW - not sure what you mean about tilt and slide? It just runs on a rail......

cojoba

Hello, I take out buildings and contents insurance every year, as well as Home Emergency Cover, and I always read the small print.

Just wanted to let everyone know that I tried to make a claim (my first one in over 25 years) as my locks on my patio door have broken and the glass has just developed misting between the glass, and they advised that I am not covered at all. I asked why and they said misting is wear and tear, and broken locks comes under 'maintenance'.

I wanted to ask if anyone else has ever had the same problem and been told this, or if anyone has ever got a new patio door on their insurance?

I am very unhappy, and makes me question as to whether it is worth having insurance at all!

27col

If you can't tell the difference between insurance against losses due to disasters such as fire,flooding and subsidence etc, and the occurrence of problems due to lack of maintenance. Then you need to re-evaluate your understanding of what insurance is actually is for. The payment of an insurance premium does not entitle you to free maintenance of your home. Just the rectification of problems caused by unexpected events. For instance, insurance will pay to repair damage due to a water leak from a defective pipe, but the repair to the pipe you pay for yourself, because it is considered to be a maintenance issue. Seems reasonable to me.