MBNA - Advise please

bengal-stripe

WoodyBM wrote: »

Yesterday I got an annual statement stating I'd been paying interest, over £850 pounds worth.

So for a whole year you did not notice that the minimum payment was about £70 higher than you would have expected. Your balance must be around £5000 - at 1% minimum that would have been £50 (or a bit less as the balance was gradually coming down) - but in your case you were debited some £120 every single month without you questioning that amount for a second. - Oh dear!

WoodyBM wrote: »

I didn't read the detailed statements as I get a summary email saying there's a bill, it's x amount and will be taken by Direct Debit on X date.

chattychappy

WoodyBM wrote: »

MBNA know they're wrong otherwise they wouldn't be offering the charge and 7 months back.

No. CCs often waive charges or make other concessions for the sake of keeping a customer from whom they hope to get future business. Also it can be cheaper to make such an offer rather than have the expense of dealing with a complaint, even one they ultimately win.

[Deleted User]

WoodyBM wrote: »

Is that 'no' as in fact or just your opinion?

That is 'no' as in fact.

And no, MBNA aren't in the wrong. That's another fact.

WoodyBM

I disagree with you but that's not going to get me my money back. If their paperwork says payment due date XXX and their payment terms specifically say allow 3 days for as cheque but nothing about debit card being next working day IMO puts them in the wrong. Why would any normal consumer know that a debit card payment wouldn't clear until a working day had passed especially as it goes straight from my bank?

Also on that note, why have they changed their paperwork now to specifically state it takes 1 working day if they've not been proved wrong or decided they were in the wrong?

Obviously I'm not actually after an answer to either of the above but it will be my case when arguing against them and I think anyone other than a bank would agree with that.

WoodyBM

Actually just checking their new paper work and it still only says 'we recommend you allow one business day' not 'it will take 1 business day'