Missing parcel signed for by a colleague

cadon

It sounds like your colleague unwittingly signed for two parcels whilst only receiving one. Does she remember just seeing one?

How big was the item? If it was for something small like a cable, could it have fallen down the side of the reception desk? (Obviously if you ordered something bulky and heavy like a laptop, it's unlikely to have found a nook or cranny to hide in!)

I'm not sure how you resolve this, but whatever happens, your employer is likely to bring in a policy banning private deliveries as a direct result of the fallout.

I'm not sure where you're based, but if it's one of the big cities, you might have a Doddle point near you: https://www.doddle.com/locations Some companies will deliver to/from Doddle for no extra charge, with others you do have to pay a fee. However if you are not allowed private mail at work and cannot make other arrangements, Doddle has its place. Might be useful for the future.

soolin

Marktheshark wrote: »

I would inform the retailer you have no contract with their courier and if they want to employ firms that steal the goods then thats not your problem, the contract is cancelled under consumer contracts and you require a full refund or replacement item.
Follow up with a Letter Before Action.

I'm sure that will really help the situation.

If OP asked for item to be delivered to a work addres then that is what the tracking shows. It is very rare for an item to be delivered to a named recipient, I cannot remember ever being asked for ID when I have signed for a parcel, I am usually asked for my name, given the parcel and asked to sign for it. I get a lot of parcels, some in a business name and some in my own name and it is usually my OH or my son that takes them in for me- and neither RM nor a courier has even queried the fact that a man signs for a parcel that is clearly addressed to a woman.

I also send a lot of parcels and have never once noted on the packaging that only the named recipient can sign for it, I don't even know if it is possible to make that part of a contract with RM or a courier.

Fosterdog

Marktheshark wrote: »

I would inform the retailer you have no contract with their courier and if they want to employ firms that steal the goods then thats not your problem, the contract is cancelled under consumer contracts and you require a full refund or replacement item.
Follow up with a Letter Before Action.

Except OP doesn't know that the courier has stolen it and that is a pretty serious accusation to make against someone with no proof. The receptionist signed for the parcel so it is just as likely that she stole it or that anyone else in the workplace, whether employed there or a visitor has picked it up and walked off with it. By choosing to have an item delivered to any address other than your home address you are making that delivery address a part of the contract. Pcworld and DPD have proof that they have completed their end of the contract, what happened to it after it was signed for is not their responsibility.

As I already said the company I work for uses DPD a lot and the way their delivery system works a parcel can't be added to the to sign for log without the barcode on it being scanned, the parcel must have been there at the time in order to scan it and add it to the to sign for log. It is also clearly displayed on the screen the number of parcels the signature is for.

Not all couriers have systems like this, I know when we use UPS they don't scan an item as they collect it and we hardly ever have to sign to say we received them. Another one (I can't remember which) does require an electronic signature but doesn't have the parcel details on the same screen that is being signed. Other couriers are a lot more open to abuse from all sides but DPD seem to have the best system for making sure a delivery actually happened.

Blackbeard_of_Perranporth

At the company I work for, goods of a personal nature are not accepted and returned. This saves the staff from disingenuous remarks about non receipt.

You gave to notify goods in of any expected delivery, nature of item etc. They open the item, and inspect on receipt.

lucy03

The company I work for doesn't allow personal deliveries to any of our outlets in the UK either. They stopped it a few years ago for reasons similar to the problem the OP had. It involved Head Office time trying to resolve what had happened to parcels which were nothing to do with the company.

Given that the delivery company and retailer seem to have undertaken a credible investigation into the matter I wonder whether this might make it very difficult in court to show that the item wasn't delivered when they have a signature. I can't see the retailer changing their mind if they're confident that the item has been delivered and lost by the company.

I don't know what the value of the item is but if it's relatively low I'd personally write it off and use something like Amazon pick-up from shop/locker in future. To do anything else will it seems involve other staff, and perhaps the company, having to become involved in matters which does seem very unfair on them IMO.

AnnieO1234

Could the item have been incorrectly sent to say the IT department thinking it belonged there? Cxx

wealdroam

AnnieO1234 wrote: »

Could the item have been incorrectly sent to say the IT department thinking it belonged there? Cxx

Are there any IT departments that shop at PCWorld?