Help!

lexa34

I have a problem with my asusX551CA. Will not load windows after using ccleaner. I turn it on and briefly the windows 10 logo appears then I get a black screen. What can I do? Help!

I used default settings and ticked a few options that sounds unassuming, OK I made a mistake please help with teckie thickie!

Thanks

esuhl

Too late now, but I'd avoid using any registry cleaners. The file cleaning part of CCleaner is fine, though.

When you ran the registry cleaner, you would have been prompted to save a backup (as a .reg file). If you can "run" that file, you can undo the changes.

When you boot Windows, try hitting F8 repeatedly. You should see a menu that allows you to start Windows in safe mode or a recovery mode...? (I'm not sure as I don't have Windows 10). Hopefully you'll be able to get in somehow, and double-clicking the backup .reg file will get you back where you were.

pendragon_arther

I sanction as above as esuhl has been pc troubleshooting for over 50 years and is the best in the universe. However, if that doesn't work try a system restore.

[Deleted User]

Getting into Safe Mode, using F8, is a pretty hit and miss affair.

If you can get as far as the sign-in screen, you can restart in troubleshooting mode.

From the sign-in screen, click the power button symbol, and choose restart.

Choose Troubleshoot, from the list of options.