IKEA - discontinued faulty machine

Sharronpeck

As part of a new kitchen we purchased an integrated coffee machine from IKEA. It matched our other appliances, was stylish and didn't have branding blazoned all over it. After a 4 month battle to get someone out to fix it (have a 5 year guarantee) the engineer didn't know how to, neither did his company or anyone else who was sent. Ikea have told me they cannot replace it because they don't sell it anymore IKEA have offered to take it out and put some sort of doors over the hole!!! It's a really slick integrated kitchen which is handle less and doors over a small hole would look mental. They've also offered to refund me my £300 However having done a search on equitably looking and functioning machines they start at £1,100 with only a 2 year guarantee.
Would would I be entitled to please. I've been messed around for 4 months and just want a comparable machine in its place - not doors or a hole?

shaun_from_Africa

Sharronpeck wrote: »

They've also offered to refund me my £300 However having done a search on equitably looking and functioning machines they start at £1,100 with only a 2 year guarantee.
Would would I be entitled to please. I've been messed around for 4 months and just want a comparable machine in its place - not doors or a hole?

If the £300 is the amount that you originally paid then they have done as much as the law requires by offering this.
Why not see if they will give you the money and let you keep the coffee maker then see if you can get it repaired.
If you do a Google search you may well be able to find out who the original manufacturer was (Ikea will buy the appliance from them without any branding on it) and see if they can repair it or supply a replacement.

missbiggles1

If you leave it in situ, you won't have a hole.

Poppie68

They are not going to give you £1100 so I would personally take their offer and utilise the space....

k3lvc

Job done - you even make £1 profit


http://www.ebay.co.uk/itm/COFFEE-MACHINE-BUILT-IN-BRAND-NEW-BOXED-STAINLESS-STEEL-LEEDS-BRADFORD-AREA-/361488940002?hash=item542a6b7be2:g:rg4AAOSwG-1Wveb6

Sharronpeck

Miss biggles - don't really understand your reply!!!
Poppies - yes it's whirlpool and they said they haven't been trained to repair it!
Kvlc3 - would have a 400 mile round trip and pay to uninstall and reinstall and no 5 year guarantee

Thanks anyway

LadyDee

k3lvc wrote: »

Job done - you even make £1 profit


http://www.ebay.co.uk/itm/COFFEE-MACHINE-BUILT-IN-BRAND-NEW-BOXED-STAINLESS-STEEL-LEEDS-BRADFORD-AREA-/361488940002?hash=item542a6b7be2:g:rg4AAOSwG-1Wveb6

Coo - next time I'm looking for a hard-to-find item, can I give you a call:D

k3lvc

Sharronpeck wrote: »

Miss biggles - don't really understand your reply!!!
Poppies - yes it's whirlpool and they said they haven't been trained to repair it!
Kvlc3 - would have a 400 mile round trip and pay to uninstall and reinstall and no 5 year guarantee

Thanks anyway

So what do you want (other than the £1k plus fitting costs which in your wildest dreams you're not going to get) ?

k3lvc

LadyDee wrote: »

Coo - next time I'm looking for a hard-to-find item, can I give you a call:D

Feel free - I may charge £1 commission though :rotfl:

unholyangel

When did you buy it and what does the guarantee state about when your machine cannot be repaired?

missbiggles1

Sharronpeck wrote: »

Miss biggles - don't really understand your reply!!!
Poppies - yes it's whirlpool and they said they haven't been trained to repair it!
Kvlc3 - would have a 400 mile round trip and pay to uninstall and reinstall and no 5 year guarantee

Thanks anyway

I don't think I can put it more clearly.