EE Credit Score

od017

I've just downloaded an Equifax credit report in preparation for a mortgage application, and discovered that I have apparently owed EE either £2 or £2.50 [EE say one, credit file says the other] since November for an account I was under the impression was closed/settled. I was told last year that to cancel I simply needed not to renew. So essentially just do nothing and it the account is closed... Despite having not heard from them via any means of communication, and despite the lady at EE I just spoke to on the telephone telling me my account was closed [but somehow with £2/£2.50 still to pay...?], and despite the lady at EE actually just wiping the balance without me even needing to pay for it, this still looks quite bad on my report as it is the only element even slightly negative. Had I have known back in November I would have just paid the £2.50...

I've emailed their credit referrals department who I'm told might sort this for me and amend their record. My question is... let's say they don't amend it, or dispute it in some way, how much of an issue is that £2 on my account for my mortgage application?

Many thanks in advance...

Moneyhelper

Hi od017

Are you applying for a mortgage, ie, with an offer accepted on a property, or going to see how much you can lend?

If it is the latter then this this wont show up on the 'soft search' they do and wont have any effect.

If you are going through a full application (which most lenders/brokers wont do until an offer has been accepted) then this will show up on a credit search. However if the rest of the report is fine then given the amount it shouldn't cause you any issues however this does depend on the lender.

As a precaution I would contact EE and ask for an officially headed email or letter, with a contact number on, which states the account is closed, no further monies are owed and that it was an oversight on their behalf . If you present this when going through a full application then most lenders/providers will happily accept the letter and ignore what is on the the credit file for this footprint.

If you are through a full application and cant wait for the email or letter from EE, then do let the advisor know and most lenders will have a exception process which the advisor can follow explaining what you have mentioned above.

Good luck!

GingerBob_3

Isn't it about time the likes of EE were banned from credit reference reporting? If they can't get it right, then they shouldn't be allowed to get it wrong.

DCFC79

It's not an EE credit score nor do you have a credit score lenders can see, it's only you who can see the score.

od017

Thanks all for responses. Fortunately EE responded very quickly with an apologetic email and credit report has now been updated.

Thanks again MSE forum