Received PCN for overstay at Sainsbury's Hudderfield

Saleshark

So I attended an job interview in Huddersfield. it was third interview and my wife decided to travel with me. We got there early so went to Sainsbury's Southgate, Hudderfield and grabbed some lunch in the Cafe. My wife then went over the road to go to the shopping centre and I attended my interview. We agreed that once I was out we would meet back at Sainsbury's.

Anyway this car park has a 3 hour limit and has two entrances/exits. The have number plate recognition cameras on both.

When we got there we entered through one and exited through the other. On return the driver re-entered through the one exited earlier, we met up and exited the one we had originally entered through when we first arrived.

We have received this PCN from Horizon and they have neglected the photos on the driver exiting and re-entering through the other entrance/exit and just show the first entry and the last entry which comes to 3hrs 20mins.

In fact the car was on the car park from 12:54 until 14:10 and then 16:08 until 16:12.

I have a parking permit for my interview (@14:30) and an email confirming my interview as evidence and can get a written statement to say I attended (I got the Job).

So what should I put in my initial appeal to Horizon? I need them to check the cameras at the other entrance/exit

Redx

just read and follow the NEWBIES sticky thread advice near the top of the forum, there is a ready made template for you to use

do NOT admit who was driving, so none of this I did this blah blah

if you wish to add anything to that template, dont admit who was driving as too many people stupidly reveal those details

put a note in it stating that as KEEPER you believe that the driver made 2 visits that day, not one visit, that they should check their anpr cameras and logs and that no breaking of the parking rules occurred, so to cancel the invoice or to issue a popla code so popla can cancel it

do not give them any evidence, no admissions, its their job to prove they have a valid case

hopefully they will see sense and cancel this speculative invoice

remember, no admissions at this stage, you have been warned !

ps:- you havent stated what happened when you made a serious complaint to Sainsburys and insisted they cancel the parking invoice ! if you have not complained , WHY NOT ?

Saleshark

I've just come on hear first, I'm back up there on Monday so was going to go instore then and have a word with the duty manager. I don't live near Hudderfield at Present.

Redx

fair enough, but I am sure that Sainsburys have a head office and a CEO and probably a head office complaints department too

but put the appeal in to Horizon anyway, that is a priority as you have 28 days from the invoice date to do so

I would also edit post #1 to remove any "I DID" words and change to THE DRIVER DID etc , assuming you believe (as I do) that parking companies read these forums and can take screenshots

too much info, lol

beamerguy

Saleshark wrote: »

So I attended an job interview in Huddersfield. it was third interview and my wife decided to travel with me. We got there early so went to Sainsbury's Southgate, Hudderfield and grabbed some lunch in the Cafe. My wife then went over the road to go to the shopping centre and I drove to my interview. We agreed that once I was out I would drive back and pick her up from Sainsbury's.

Anyway this car park has a 3 hour limit and has two entrances/exits. The have number plate recognition cameras on both.

When we got there we entered through one and I exited through the other. On my return I re-entered through the one I had exited, picked my wife up and then exited the one we had originally entered through when we first arrived.

I've received this PCN from Horizon and they have neglected the photos on me exiting and re-entering through the other entrance/exit and just show the first entry and the last entry which comes to 3hrs 20mins.

In fact the car was on the car park from 12:54 until 14:10 and then 16:08 until 16:12.

I have a parking permit for my interview (@14:30) and an email confirming my interview as evidence and can get a written statement to say I attended (I got the Job).

So what should I put in my initial appeal to Horizon? I need them to check the cameras at the other entrance/exit

Trouble is the PPC's have yet to acknowledge the huge flaw in the ANPR system that allows this to happen.

In reality they don't care, they only want your money

Horizon is not the smartest card in the pack.

Last year after getting a ticket cancelled by sainsbury's, they said..
QUOTE
"If a customer does receive a parking charge notice unfairly, we can certainly look into the circumstances and consider overturning the charge"

So, contact this lady

Danielle Travers
Executive Office
customer.service@sainsburys.co.uk

Give her enough reason to overturn the charge. Pointing out you will not use sainsbury's again unless it is cancelled

All the big 4 SUPERMARKETS are suffering right now and these parking scammers play a big part in the loss of profits

The_Deep

It is called "double dipping", lots to read about it here

https://www.google.co.uk/search?sourceid=navclient&hl=en-GB&ie=UTF-8&rlz=1T4GGLS_en-GBGB547GB548&q=double+dipping+parking

As far as I am aware, no PPC has ever been successful in court.

lovettjo

I am really upset to have received in the post a parking fine from some company called Horizon for overstaying parking in Harlow Sainsburys not sure what to do can anyone help me please on next steps

I saw no signage or anything around the car park

Half_way

Please start a new thread

pappa_golf

lovettjo wrote: »

I am really upset to have received in the post a parking fine from some company called Horizon for overstaying parking in Harlow Sainsburys not sure what to do can anyone help me please on next steps

I saw no signage or anything around the car park

follow the instructions posted above

lovettjo

cant seem to see the templates for this - ?

pappa_golf

horizon seem to be a BPA company , so send the basic BPA template letter as shown in this post , (ps: its the blue one) https://forums.moneysavingexpert.com/discussion/4816822

this can be done in conjuction with the hints/tips (and email addresses) posted above