First Direct Voice Security

Doctor_Duke

Looks like FD will be the first to go live with Voice security in the HSBC group. Coming soon but note it appears initially to supplement security for telephone banking rather than replace existing security questions and passwords although they say the added security will reduce once the systems know your voice!

More here : http://www2.firstdirect.com/1/2/voice?WT.mc_id=FSDT_Email_VoiceIDemailnonembed_SVC_SayHello_Service_BAU_Dedicated__E5151

agrinnall

Yes, I got an email about it today, although I haven't had a chance to read it yet, and as I only ring them once in a blue moon I can't see it having much impact on me.

G_M

I did a switch to FD last year, but switched away again as it took so long for them to answer the phones.

Can't believe they top the customer service polls........

lee111s

Strange, the few times I've called I've been answered within 30 seconds.

Superscrooge

G_M wrote: »

I did a switch to FD last year, but switched away again as it took so long for them to answer the phones.

Can't believe they top the customer service polls........

They always answer in less than 30 seconds with me.

Maybe they knew it was you calling