Broken electric fire

Dan83

Hi,

I bought a new electric fire and the back end of summer last year, I'm unsure of the exact month but I definitely bought it less then 12 months ago.

Providing I can find the receipt (I have a good idea where it is) what are my rights?

Thanks for any replies

foxtrotoscar_2

Dan83 wrote: »

Hi,

I bought a new electric fire and the back end of summer last year, I'm unsure of the exact month but I definitely bought it less then 12 months ago.

Providing I can find the receipt (I have a good idea where it is) what are my rights?

Thanks for any replies

Whoever sold it to you can opt to repair, replace or refund.

Dan83

And what if I'm refused?

Le_Kirk

If you bought before 1st October last year, the Sale of Goods Act applies, if after that date then Consumer Rights Act. You can read all about these by clicking on the sticky at the top of the Consumer Rights board.

JJ_Egan

Dan83 wrote: »

And what if I'm refused?

They may well ask for an independent report for any claim you make .
You say its broken as in how is the question .
Damage wear and tear faulty component from new .

wealdroam

Dan83 wrote: »

And what if I'm refused?

Then enforce your rights.

MSE's How to Complain article will help you with that.