Fibre broadband faster speed options.

Boohoo

Thank you for the replies.
Sky's black router has bad wifi as a lot of customers have complained about it.
The new Sky Q hub is out now for people who buy/upgrade to the "Q" package. In a few weeks i was told by Sky CS rep that Sky BB customers can get the new hub but now price was given so that maybe an option.
I have thought about getting powerlines for the pc and sat box upstairs with a dual LAN output and a 10ft patch lead for powerline to pc.
I have looked at TP-Link PA4020PKIT AV500 for about £32 on Amazon.

RumRat

I'd go for the powerline option personally.

londonTiger

didn't the engineer hook you up with a new fceplate for the master socket? I am with plusnet and openreach came and fitted a prefiltered faceplate which has the modem socket embedded into the master socket as opposted to previous adsl arrangement where you would use a broadband filter plugins.

Boohoo

didn't the engineer hook you up with a new fceplate for the master socket? I am with plusnet and openreach came and fitted a prefiltered faceplate which has the modem socket embedded into the master socket as opposted to previous adsl arrangement where you would use a broadband filter plugins.

Sky don't send engineers out. It's is a self-install. If there is a problem them openreach will come out and sort it out but if the problem is from the master socket to your phone or anything eles then you will be billed over £130.

londonTiger

that's why you stick to BT or one of their sister companies like plusnet.

Sky: "we make it easier, no need for BT engineer, it's self install"
skeptic: you're just being cheap, you dont want to pay openreach for a faceplate upgrade, you're setting up fibre on lines that are suboptimal where the customers never get their full line potential.

Cancel and get plusnet fibre. This is just not good enough, I have self installed a pre-filtered faceplate on my nephews line to get from a measly 4mb to 7mb connection by changing the faceplate (the line maximum on bt's website being 6-8mb). There's no doubt in my mind that these faceplates that were designed long before there was such a thing as home internet just aren't made for adsl let alone fibre.

Rubidium

londonTiger wrote: »

that's why you stick to BT or one of their sister companies like plusnet.

Sky: "we make it easier, no need for BT engineer, it's self install"
skeptic: you're just being cheap, you dont want to pay openreach for a faceplate upgrade, you're setting up fibre on lines that are suboptimal where the customers never get their full line potential.

Cancel and get plusnet fibre.

You are wrong,

Both Plusnet Fibre and BT Infinity Fibre are self install.

londonTiger

Rubidium wrote: »

You are wrong,

Both Plusnet Fibre and BT Infinity Fibre are self install.

really?? then when I had my fibre installed a ghost mustive come and supplied us with the box and did our wiring and ensured we were getting a green light on the openreach box.

takman

londonTiger wrote: »

really?? then when I had my fibre installed a ghost mustive come and supplied us with the box and did our wiring and ensured we were getting a green light on the openreach box.

It has all changed now and the BT Home Hub 5 has the Fibre Broadband router built in. This means no need for the openreach box and its just once wire that plugs straight into the telephone socket via the microfilter. You can choose to have an engineer install it if you wish but it's very simple so everyone I know chose self install.

londonTiger

takman wrote: »

It has all changed now and the BT Home Hub 5 has the Fibre Broadband router built in. This means no need for the openreach box and its just once wire that plugs straight into the telephone socket via the microfilter. You can choose to have an engineer install it if you wish but it's very simple so everyone I know chose self install.

oh ok, I would personally reuest professional install as they are likely to install a faceplate for you. Obviously with openreach they are a bit of a brick wall when it comes to requests. They will do what they want - if they feel like going the extra mile they will, otherwise you're stuffed and no amount of complaining will get them to use the best configuration for you.

AJXX

takman is correct, 2 years ago when we had Infinity installed an engineer came out, changed the master socket faceplate, installed the OR modem and BT HH 3, tested speeds, made sure it was all working and off he went.

About 6 months ago we re-contracted and as part of our negotiation we wanted brand new BT YouView box (as we had an older Humax which constantly crashed) and we also wanted the HH 5 for the better Wi-Fi capabilities - BT agreed to this without any hassle (although our monthly spend with BT is into treble figures).

When HH 5 was received it's a case of simply plugging it into the phone line - the BT OR equipment/modem is no longer required as it's built into the HH itself.

I suppose we're lucky, as I've always thought ADSL micro-filters hanging out walls look awful and performance can be suspect with the cheapo ones.

But anyway Infinity appears to be self install these days.