New Laptop

aardvaak

I have bought a new HP Pavilion 15 laptop running Win 8.1 from Tesco and after the initial set up it then says Microsoft recommend updating to Win 10.
I let it start the download start after a long time it stopped with no error messages.
On looking at the update history it says a lot of failed updates.

Whats happening?

How do I correct this?

pmartin86

Try shutting down the machine, and then turning iot back on after a few seconds, you might see a couple of "stuck"updates install. After this, go to C:\Windows\SoftwareDistribution\Download and delete everything in there (these are just temp files mostly, nothing will be harmed, restart again and run windows update, does this help?

Paul

aardvaak

pmartin86 wrote: »

Try shutting down the machine, and then turning iot back on after a few seconds, you might see a couple of "stuck"updates install. After this, go to C:\Windows\SoftwareDistribution\Download and delete everything in there (these are just temp files mostly, nothing will be harmed, restart again and run windows update, does this help?

Paul

Thank you I will give that a try - I should also say this happen also yesterday - I thought something might be conflicting so I today restored to factory settings so this update was one of the first things done of this install.

Neil_Jones

If you want to go straight to Windows 10, don't bother doing any of the updates for 8.1, it's a waste of time, you can start the update to 10 yourself by going here:

https://www.microsoft.com/en-gb/software-download/windows10

aardvaak

Neil_Jones wrote: »

If you want to go straight to Windows 10, don't bother doing any of the updates for 8.1, it's a waste of time, you can start the update to 10 yourself by going here:

https://www.microsoft.com/en-gb/software-download/windows10

Thank you - Is this still the free upgrade?

Fortyfoot

Neil_Jones wrote: »

If you want to go straight to Windows 10, don't bother doing any of the updates for 8.1, it's a waste of time, you can start the update to 10 yourself by going here:

https://www.microsoft.com/en-gb/software-download/windows10

I wish I had read this before, wasted several hours with 3 aborted windows 10 updates and loads of aborted 8 updates!

Fortyfoot

Neil_Jones

aardvaak wrote: »

Thank you - Is this still the free upgrade?

Yes.
Also remember once you've put 10 on the device, you can reload it straight from the Windows 10 disk in the future and just skip the prompts for a product key. When Windows gets on the internet it'll reactivate itself. No need to install 7/8.1 then do the upgrade...