Advice please!

Mitso2016

Hi any feedback will be much appreciated.

I finance a BMW 3 series convertible for £300pm from my local BMW dealer. I took the car in for its MOT on the 16th Dec 15. Unfortunately I was told that I had a crack in one of my wheels so I would not be able to take the car away. I agreed to purchase a replacement wheel via them from BMW however they did not have any in stock in Germany so I would have to wait for 6-8 weeks and it would cost £650. I give them some credit as they arranged a hire car from Enterprise for me until the wheel was in. The hire car is again a BMW but not the same model and lower spec that mine. However should this have just been for 6-8 weeks I could have overlooked this....

Ten weeks on today I have been told that there has been a delay on the wheel and they are not expecting Germany to get stock until April. There will then be a further week or so wait until they get it here and fit it on my car.

My point is I chose my car due to its high spec and it actually being the car I desired and although I appreciate them organizing a hire car for me it is not the car that I have chosen to pay £300 a month for! It is BMW's fault that the necessary part is not in stock. My car has also been sat still over the winter months which is not good. I feel that I should not have to pay the full price of the wheel or have some money refunded to me from my monthly payments. Do I have a leg to stand on here? Opinions please. Thanks!

neilmcl

Mitso2016 wrote: »

My car has also been sat still over the winter months which is not good.

Why is that a bad thing?

At the end of the day there's not much they can do until the wheel is in stock and by giving you a free hire car they're not causing you a significant inconvenience. Is this a special order wheel, have you asked whether they can supply one from another vehicle they have in stock?

By all means try and negotiate something as a goodwill gesture but I'm afraid that is all you likely going to get at this stage.

AdrianC

Your three-or-more year-old car has a cracked wheel. This is. presumably, not a warranty claim, because it's arisen from abnormal forces on the wheel - else the cost would not be relevant. As such, your car is not driveable, through no fault of BMWs.

Is the delay their fault? You could, of course, have a set of wheels of a different style fitted tomorrow, and be driving the car. But you want the existing style of wheels. It is that decision that is causing the delay.

You were told from the outset that there would be a substantial delay - that should have been a clue that 6-8 weeks was an estimate that might vary, not a hard promise. This wheel is clearly not a stock item, and is on back-order from the manufacturer. They will not be making and supplying just one wheel, but waiting for an order for a sufficiently large batch.

Is it an M wheel, by any chance...?

Mitso2016

I have taken your points on board. Thank you.

The wheel is indeed an M wheel. Not a special order wheel. Just unfortunate I guess that they did not have any in stock when I needed one. I did consider changing the wheels for a new set however have been advised against due to the car being financed and at the point of handing it back should be standard.

I am just going to suck it up and not feel hard done by!

AdrianC

Mitso2016 wrote: »

I did consider changing the wheels for a new set however have been advised against due to the car being financed and at the point of handing it back should be standard!

Buy set of wheels, used if necessary.
Drive on them until replacement arrives.
Change back to standard, sell temporary set.

<shrug>

A good used E90 M3 wheel shouldn't be hard to obtain, though, much cheaper than a brand new one.

And don't kerb the damn thing again.

BeenThroughItAll

AdrianC wrote: »

Buy set of wheels, used if necessary.
Drive on them until replacement arrives.
Change back to standard, sell temporary set.

<shrug>

A good used E90 M3 wheel shouldn't be hard to obtain, though, much cheaper than a brand new one.

And don't kerb the damn thing again.

It's easily done in the Dark, but that excuse won't Matter when it comes to handing the car back...

AdrianC

I didn't say that.

I might have thought it, but I didn't say it.

worried_jim

Surely any normal person would pop on eBay and buy a wheel or an old set ( keep for winter tyres, two birds one stone)? Or is it getting dark earlier on?

Ebe_Scrooge

Wow, £650 for one wheel ???? I'm glad I don't own a supercar that needs those kind of wheels.

Silver-Surfer_2

I seem to recall being in BMW dealership a while back and they had four new rims and tyres for less than £650. As already said get them with winter tyres.