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Can I get my sale fees back?

I recently sold a chain on ebay, but when it came for packing the damn thing had gone a.w.o.l and I've not been able to complete the sale. I've torn up the cheque received and shall be posting it back to the buyer, who is fully aware and acknowledges the problem

Obviously I can't go down the NPB route so wondered if there was another way - Would be nice as ebay took around £1+ as a result of this auction.
Money saving:
Buy a Skoda. Laugh at the VWs who paid several grand more
Its a diesel. 50mpg - laugh at all the petrols
Its a tuned 260bhp diesel - laugh at them in the rearview mirror as they vanish
See my 260bhp dyno run video http://www.youtube.com/watch?v=9BvjJjL7Z50

Comments

  • trace-j
    trace-j Posts: 783 Forumite
    Unforunately I don't think so. As far as ebay are concerned (as stated in their terms and conditions) you should have been in possession of the chain to sell it. Although you couldn't put your hands on it, it would be easy for ebay to assume you were never in possession of it. They could try and ban your account if you try to claim a refund. Sorry to be the bearer of bad news.
    :idea:I got an idea, an idea so smart my head would explode if I even began to know what I was talking about:idea:
  • jaffa30
    jaffa30 Posts: 19,263 Forumite
    Part of the Furniture Combo Breaker Photogenic
    Hi
    You could try the NPB process but it would have to be as a mutual consent to claim your fees back, so the buyer doesnt get a non payin strike against him.
    R.I.P Sam, still in my heart
  • lisaleea
    lisaleea Posts: 175 Forumite
    jaffa30 wrote:
    Hi
    You could try the NPB process but it would have to be as a mutual consent to claim your fees back, so the buyer doesnt get a non payin strike against him.
    I agree. With the NPB you can always select 'both buyers decided not to complete transaction' which means they will not get a strike.
  • Cat72
    Cat72 Posts: 2,398 Forumite
    The problem is I am sure this way you dont actually get your fees back. I believe the only way to get your fees back is if you select " end transaction no longer wish to communicate " in which case the buyer gets a strike. I could be wrong but I choose the other option once, by accident and never got my fees refunded.
  • TDIfurby
    TDIfurby Posts: 160 Forumite
    Oh well - Guess I can put this down to experience, and I'd better have a more reliable "ebay selling" storage place for the bits and bobs. Thanks anyway. :)
    Money saving:
    Buy a Skoda. Laugh at the VWs who paid several grand more
    Its a diesel. 50mpg - laugh at all the petrols
    Its a tuned 260bhp diesel - laugh at them in the rearview mirror as they vanish
    See my 260bhp dyno run video http://www.youtube.com/watch?v=9BvjJjL7Z50
  • jaffa30
    jaffa30 Posts: 19,263 Forumite
    Part of the Furniture Combo Breaker Photogenic
    Hi
    I am almost 100% sure you get the fees back on mutual consent .
    Give it a go what have you got to loose
    R.I.P Sam, still in my heart
  • Yep, you definitely do.. although the buyer can refuse the "mutual agreement" which means you would lose the fees.. (IIRC)
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