Dell Laptop Refund & Collection

UsmanHaroon

Hi!
Bit of a long story but I'll summarise as best as I can
- Purchased a Dell Laptop in Sept 2015
- Came damaged, so I requested a return/refund
- Dell Customer Service was extremely bad, and after dozens of emails and phone calls (lasting hours on hold), I finally received my refund after 3 months, in December 2015
- Had received refund, but Dell had not collected, so I emailed to arrange collection date
- Collection date came and went (despite confirmation of collection from Dell)
- Sent further follow up email to Dell (twice) to ask what was happening and when it would be collected - received no response.
- Sent another email two weeks ago to say if it was not collected within the next week, I would dispose of it - received no response.
- It has now been more than a month since I last heard from Dell, and ~4-5 months since this ordeal began
Now I'm a bit stuck whether it is my legal responsibility to keep chasing until the collection happens, or whether I have fulfilled my legal obligations to return the product.

Given that I told them I would be disposing of it after X period, what can I now do with the laptop? Am I allowed to dispose of it, without being legally liable for claims by Dell?

What if they email back in a few weeks and say they want it back?

Would appreciate any help on this matter!

Usman

Le_Kirk

This isn't really a technical matter and you would be better posting on the Consumer Rights section - lots of helpful people on there with good knowledge of your rights.

AJXX

Given that I told them I would be disposing of it after X period, what can I now do with the laptop? Am I allowed to dispose of it, without being legally liable for claims by Dell?

As far as I know they have 6 years to bring action. You also have a duty of care towards it so as frustrating as it is you can't simply threaten "I'll get rid of it on x date".

Perhaps try writing a formal complainant including another request to collect the item - send it recorded delivery to;

Dell House
The Boulevard
Cain Road
Bracknell
Berkshire
RG12 1LF

UsmanHaroon

Ah, apologies. Have posted there now