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New Laptop

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I have just purchased a new HP Laptop from Tesco running Win 8.1 it said - do I want to upgrade to Win 10 which I said yes but the download starts then says it failed.

Does anyone have any ideas why this is and how I correct it?

Comments

  • villieb
    villieb Posts: 54 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    can you post a screenshot of the message when it fails? are there any error messages or anything like that?

    I have experienced on the mother-in-law's machine that the graphic card drivers are not compatible with Win10 therefore failed...
  • aardvaak
    aardvaak Posts: 5,834 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    villieb wrote: »
    can you post a screenshot of the message when it fails? are there any error messages or anything like that?

    I have experienced on the mother-in-law's machine that the graphic card drivers are not compatible with Win10 therefore failed...

    Ok will do - what do you do if the graphic card drivers are not compatible- can I upgrade somewhere?
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