Faulty radiators - labour cost recoverable?

neilmcl

Innys1 wrote: »

That's four visits, two of which were emergencies in the middle of the night - in London.

You try getting a plumber out in London at night and see how much it costs you.

Did you really need to call out an emergency plumber, common sense would suggest to shut off the radiator valves and leave something to catch the leak or drain them yourself. Also what were the other 2 visits for, surely it wouldn't take more than an hour (maybe 2 at most) to refit 2 radiators?

Not having a go but it does sound like you haven't mitigated your losses somewhat.

Zandoni

Innys1 wrote: »

That's four visits, two of which were emergencies in the middle of the night - in London.

You try getting a plumber out in London at night and see how much it costs you.

I'd ignore all the wanabe lawyers on here and just try to get back as much as you can of your £500, nothing ventured ......

neilmcl

Zandoni wrote: »

I'd ignore all the wanabe lawyers on here and just try to get back as much as you can of your £500, nothing ventured ......

Why, is your opinion the only one that counts round here!

daytona0

Zandoni wrote: »

I'd ignore all the wanabe lawyers on here and just try to get back as much as you can of your £500, nothing ventured ......

Well bear in mind that OP may have to submit a claim within small claims court, paying the fees, only to have them turn round and agree that £70 is a reasonable offer! In that case OP will receive the £70 less the fees!

So it is a bit of a risk to " just try to get back as much as you can of your £500" AND op seems to have exhausted the goodwill gesture avenue....

This isn't even mentioning the fact that they paid out £500 to sort out the issue! Certainly not mitigating their losses, so not many people will be sympathetic to their cause.

wealdroam

Zandoni wrote: »

...just try to get back as much as you can of your £500, nothing ventured ......

The OP has already done that. £70 is on it's way.

I think he is now looking for your advice on how to increase that figure.

AJXX

Zandoni wrote: »

I'd ignore all the wanabe lawyers on here and just try to get back as much as you can of your £500, nothing ventured ......

This is the consumer rights part of the board, the OP has asked a direct question regarding consumer rights.

I don't see anyone who has posted anything remotely "wannabe lawyer" ish - all of the questions asked to the OP have been to determine if they have any legal right to a refund for the labour (including mitigating losses etc...) which is exactly what the OP asked at the start of the thread.

Of course the OP can throw his/hands hands in the air and go after the labour costs anyway, but that's not what the OP asked, they asked for clarification of legal position to a refund and that's what has been provided.