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Norton 360 Auto Renewal
takethemon
Posts: 139 Forumite
in Phones & TV
I received a warning notice of one month advising me that my Norton 360 protection was due to expire. The cost of renewing was £49.99.
To my horror this was taken from my account some seven days later.
I know from experience that this product can be bought elsewhere for far cheaper.
I telephoned the number given on their email and told them I wanted to cancel the renewal.
They asked why I wanted to cancel the product. I told them that I will be purchasing the product elsewhere.
They immediately offered to reduce the £49.99 fee to £25 as a one off gesture.
I accepted as I suspected that I wouldn't get it much cheaper than that from Curry's etc.
I have also turned off the auto renewal option in my account so next year,hopefully, I will receive a more sensible quote for the product when it is due.
To my horror this was taken from my account some seven days later.
I know from experience that this product can be bought elsewhere for far cheaper.
I telephoned the number given on their email and told them I wanted to cancel the renewal.
They asked why I wanted to cancel the product. I told them that I will be purchasing the product elsewhere.
They immediately offered to reduce the £49.99 fee to £25 as a one off gesture.
I accepted as I suspected that I wouldn't get it much cheaper than that from Curry's etc.
I have also turned off the auto renewal option in my account so next year,hopefully, I will receive a more sensible quote for the product when it is due.
0
Comments
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Hard to work out what it has to do with this forum. money can only be taken from your account if you have previously given permission. You can get protected against viruses, internet threats etc for £0 as many do.0
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