Are Npower allowed to do this?

footyguy

soleserenity wrote: »

I have never received the proper bills, only the reminders. When I moved I set up a redirection from the post office for 6 months and that was from June 2014 so no bills came for me during that time - the reminders from January 2016 were the first I knew about any outstanding bills.

Then request a copy of the bill(s) to which they refer

Only with that have you any chance of understanding why you are being asked to pay what they are asking for.

soleserenity

I've requested a complete breakdown of the bills so until I see that there won't be a lot I can do, but having my original final bill in my hand which completely differs to what they are saying I owe, I won't be paying without putting up a fight!

Cerissa

My experience with NPower was that they tried to charge me when I did not owe them any money. I would get an appointment with the CAB and ask them to help. Only way to resolve it in this situation.

If it's any help, I very much doubt that you owe them a penny.

nPower

soleserenity wrote: »

I moved out of my previous property on 1st June 2014 and my final bill with actual readings stated I was in credit by £153.79. I am still with Npower so they did all the switch over at my current address (I pay direct debit and always have done). Now 20 months later I have received two bills totalling over £1900 for my previous address - hours on the phone to them have got me no closer to understanding how, when I was paying direct debit every month, I could of accumulated that amount. Surely if my final bill was based on actual readings then this is their mistake and not mine?

Hi soleserenity

I am sorry to hear you are experiencing problems with the final bill for your previous address. Please send me the account details by email (using the details on our profile) and I will be happy to look into this for you.

Thanks Vicky [IMG]file:///C:\Users\UI252309\AppData\Local\Temp\msohtmlclip1\01\clip_image001.gif[/IMG][FONT=&quot][/FONT]