NPower Bill Confusion

Losingmysanity

After a two-year long debacle of trying to move my energy away from NPower, and within this time to only receive a single bill from NPower, which was calculated incorrectly! NPower administration was utterly useless, I spent hours on the phone speaking to different people and quickly lost faith. They openly admitted their billing systems were in a mess and to be patient!!! I tried to remain patient for two years and even broke down into tears during several of the telephone calls.
Within the two-year period, I vented my frustration with the Ombudsman to try and sort the situation, they helped enormously and eventually I got both gas and electricity moved away. In early 2016 I received a final bill of £1,054.50.
The amount to pay was high, but I always expected it to be, so I created a standing order of £50 a month, with the initial payment being £54.50. Great I thought, progress was being made. Yesterday I received an adjusted bill to inform me I am now in credit by £45.09!?! I’m not sure what type of calculator NPower use, but GCSE maths clearly isn’t their strong point.
I’m in a quandary, do I now cancel my standing order and file away this as proof, or do I contact NPower?
Has anyone experienced anything like this? I feel like I’m going around in circles.:mad:

[Deleted User]

Just email the CEO , details in this Telegraph article Npower how to make customer services listen

footyguy

Losingmysanity wrote: »

After a two-year long debacle of trying to move my energy away from NPower, and within this time to only receive a single bill from NPower, which was calculated incorrectly! NPower administration was utterly useless, I spent hours on the phone speaking to different people and quickly lost faith. They openly admitted their billing systems were in a mess and to be patient!!! I tried to remain patient for two years and even broke down into tears during several of the telephone calls.
Within the two-year period, I vented my frustration with the Ombudsman to try and sort the situation, they helped enormously and eventually I got both gas and electricity moved away. In early 2016 I received a final bill of £1,054.50.
The amount to pay was high, but I always expected it to be, so I created a standing order of £50 a month, with the initial payment being £54.50. Great I thought, progress was being made. Yesterday I received an adjusted bill to inform me I am now in credit by £45.09!?! I’m not sure what type of calculator NPower use, but GCSE maths clearly isn’t their strong point.
I’m in a quandary, do I now cancel my standing order and file away this as proof, or do I contact NPower?
Has anyone experienced anything like this? I feel like I’m going around in circles.:mad:

So you did the right thing and initially complained to nPower in line with their procedure.

That complaint, I understand, then was escalated by you to the ombudsman.

You must have then accepted the settlement proposed by the ombudsman?

When did you formally accept the ombudsman's decision?

If the supplier has failed to abide by the ombudman's rulling, go back to the ombudsman (you should have the contact details of the person dealing with it there) and tell them.