E.ON meter readings

HC3742

I have just moved to dual fuel with E.ON. When I try to give meter readings the web site accepts my gas readings but will not accept my electric readings.
Have anyone else experienced this and if so is there a solution?

Robin9

Ring Customer Services.

HC3742

Thanks for the quick reply Robin9.
I did ring them and after a lengthy wait I was told they had received my readings and suggested there was a problem with the site.
I must say I was not that convinced with the way she passed this info to me, but took it at face value. But as I say I have just tried again several days later and it still will not accept my readings.
Just wondered if this was par for the course for E.ON or if I am just unlucky.

Delete33

My Electricity reading went through fine yesterday 5 numbers.

razord

As with most companies, if the meter read is out of the projected norms for your account, it'll be rejected online and you'll have to talk to someone to confirm it.

It's likely you just used more or less than they were expected and didn't want you to get an incorrect bill

HC3742

Just rang them again and was told that the electric meter readings part of my account had some how frozen or gone into limbo as he put it.
I have been told that now a reading has been put in at their end it should be fine now.
Would have been nice if the original person could have done this for me but hey ho thats life.
Many thanks for all your input.