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Where do i go from here?
Hi,
I have been with a number of the big 6 over the years, with mixed experiences from excellent to awful. Encouraged by advice to support small energy companies, I switched to OVO in March 2014 but unfortunately it proved to be a complete disaster with long periods without bills and meter readings being imposed on me that I could not corroborate.
At the end of the fixed term, we switched back to Scottish Power (who had been fine in our previous experience) only to eventually find (after 6 months of inexplicably huge bills) that the smart meter fitted by OVO and which had never worked properly, was not compatible with Scottish Power's systems. Scottish Power replaced the meter, but the incorrect readings in the system are causing huge problems with our DD being recalculated each time I enter a meter reading. This week Scottish Power tried to take nearly £300 by DD when our annual bill for both gas and elecricity, is less than £1000. The customer service we have had has been as helpful as they could be - unfortunately it seems that the system is not!
The simple thing to do, would be to switch away from Scottish Power, so that we have a clean slate going forward. However, with 2 years experience of bad service, I don't really want to switch again. If I stay with Scottish Power, I will have another 6 months of having to keep an EXTREMELY close eye on my DD. I really am not keen to have another smart meter until the teething problems have been ironed out (I've done my bit for now!)
Can anyone give me some helpful advice please?
I have been with a number of the big 6 over the years, with mixed experiences from excellent to awful. Encouraged by advice to support small energy companies, I switched to OVO in March 2014 but unfortunately it proved to be a complete disaster with long periods without bills and meter readings being imposed on me that I could not corroborate.
At the end of the fixed term, we switched back to Scottish Power (who had been fine in our previous experience) only to eventually find (after 6 months of inexplicably huge bills) that the smart meter fitted by OVO and which had never worked properly, was not compatible with Scottish Power's systems. Scottish Power replaced the meter, but the incorrect readings in the system are causing huge problems with our DD being recalculated each time I enter a meter reading. This week Scottish Power tried to take nearly £300 by DD when our annual bill for both gas and elecricity, is less than £1000. The customer service we have had has been as helpful as they could be - unfortunately it seems that the system is not!
The simple thing to do, would be to switch away from Scottish Power, so that we have a clean slate going forward. However, with 2 years experience of bad service, I don't really want to switch again. If I stay with Scottish Power, I will have another 6 months of having to keep an EXTREMELY close eye on my DD. I really am not keen to have another smart meter until the teething problems have been ironed out (I've done my bit for now!)
Can anyone give me some helpful advice please?
0
Comments
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Now you have a standard meter again I do not see what the problem would be. It is your choice. Issues could always occur, thats just life.
With a standard meter you are back in control of meter readings. So the choice is either stay with an uncompetative tariff untill scottish power bring out a better one or switch.
You cannot be forced to be put on a smart meter, it is your choice. So if you are wary about using them, just say no to it.
Not much else can be said.0
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