Buying on Visa DEBIT and the company goes into administration

NeilP123

Hi,
We recently paid for a new Table / Chairs to A5 Furniture in Milton Keynes. The order was placed with a Visa Debit (Santander). A5 Furniture have gone into administration (bankruptacy) before the goods have been delivered.

Do we have any chance to claim the money back form Visa DEBIT (not Visa Credit)?

The cost was £1500.

DCFC79

Talk to your bank.

SnowTiger

NeilP123 wrote: »

Hi,
We recently paid for a new Table / Chairs to A5 Furniture in Milton Keynes. The order was placed with a Visa Debit (Santander). A5 Furniture have gone into administration (bankruptacy) before the goods have been delivered.

Do we have any chance to claim the money back form Visa DEBIT (not Visa Credit)?

The cost was £1500.

You should contact your bank, explain the situation and ask to do a Chargeback.

http://www.moneysavingexpert.com/shopping/visa-mastercard-chargeback:

What chargeback can be used for?

Importantly, as it's asking for money back from the supplier's bank, not the supplier itself, the money should come back even if the retailer has gone bust — though this isn't guaranteed. If a transaction hasn't been completed properly, the onus is on your bank to get the money back and you should get a refund.

Some possible reasons for claiming a chargeback are:

• Company goes into administration - the company you purchased from has gone bust.