Messy situation with a wedding venue

skittles121

wealdroam wrote: »

Again, did your parents ask for the T&Cs when they signed a form saying they had read and agreed to them?

As you already know, no, they did not - but isn't it the responsibility of the venue to show its customers this?

gettingtheresometime

Before you go cancelling, wouldn't it be an idea to find out how you're supposed to get to the venue if the surrounding roads are closed and b) if it's even possible to book another venue with such short noticed

unholyangel

skittles121 wrote: »

Is it not the venues responsibility to show the terms and conditions when a booking is made? And haven't they breached the contract by not showing us that at the time of booking - making them in the wrong?

We don't care about the deposit and are still in the no fee time frame according to their cancellation policy.

You misunderstood my post I think.

My post was saying that you cannot be bound by terms you weren't given. Its not up to you to ask what the terms are, its up to them to give you the T&C's to read


If they don't give you the terms before the contract is formed (or dont give you a copy to read at a later date along with a cooling off/cancellation period) then they cannot bind you to those terms.

skittles121

gettingtheresometime wrote: »

Before you go cancelling, wouldn't it be an idea to find out how you're supposed to get to the venue if the surrounding roads are closed and b) if it's even possible to book another venue with such short noticed

We already have another venue in mind, just stuck trying to get out of this one

skittles121

unholyangel wrote: »

You misunderstood my post I think.

My post was saying that you cannot be bound by terms you weren't given. Its not up to you to ask what the terms are, its up to them to give you the T&C's to read


If they don't give you the terms before the contract is formed (or dont give you a copy to read at a later date along with a cooling off/cancellation period) then they cannot bind you to those terms.

Exactly, bye bye horrible venue.

Thanks, that's what we thought I just read your post wrong.

our job now is to go in person to get free from them, which we feel they are going to make a hard task, but bye bye we all want the better nicer more professional venue.

The cancellation fee period starts in 10 days.

We're going to try and see the venue tomorrow to sort this all out.

wealdroam

skittles121 wrote: »

We already have another venue in mind, just stuck trying to get out of this one

Sorry, but I can't see the problem.

You have told us:

skittles121 wrote: »

We don't care about the deposit and are still in the no fee time frame according to their cancellation policy.

...so why don't you just tell the venue you are not coming on the appointed date?

naedanger

skittles121 wrote: »

Exactly, bye bye horrible venue.

Thanks, that's what we thought I just read your post wrong.

our job now is to go in person to get free from them, which we feel they are going to make a hard task, but bye bye we all want the better nicer more professional venue.

The cancellation fee period starts in 10 days.

We're going to try and see the venue tomorrow to sort this all out.

I think you have still misunderstood.

Your parents may not have agreed to the terms and conditions the venue thought they did but they still agreed to the contract.

As they did not agree to any cancellation terms they cannot cancel the contract. If they don't pay the venue (regardless of whether or not it is used on the day) then the venue can sue your parents for the venue's losses which might be up to the full fee (and not just the deposit).

At least that was my understanding.

So it might be in your parents best interests to agree to the venue's terms and conditions now, if the venue is willing to allow them to do that.

skittles121

wealdroam wrote: »

Sorry, but I can't see the problem.

You have told us:

...so why don't you just tell the venue you are not coming on the appointed date?

Hi

We have no problem doing that, we just don't want them trying to demand compensation from us, we don't know how reasonable they will be. We are going to try to speak to the owner tomorrow.

ThumbRemote

skittles121 wrote: »

We recently found out that the day of the wedding there will be a festival where the surrounding roads will be closed, not sure if they are supposed to make us aware of that or if it's our responsibility to have found that out at the time of booking.

If they knew, it was their responsibility to have made you aware of it (as per the Consumer Protection from Unfair Trading regulations). It may be difficult to prove they knew this though.

burlington6

First you say it's due to a local festival they you say "bye bye horrible venue"

Sounds like you've changed your mind, messed people about and want out.