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Royal Mail claim for lost mail
kalsha
Posts: 1,137 Forumite
One of my pre Christmas items was lost in the post.
I sent in my P58 form together with all the printouts (ebay & paypal) and original proof of posting to them on 8th January.
I still haven't heard anything from them. They must have received it by 11th/12th. Do they take this long?
What should be my next step?
I sent in my P58 form together with all the printouts (ebay & paypal) and original proof of posting to them on 8th January.
I still haven't heard anything from them. They must have received it by 11th/12th. Do they take this long?
What should be my next step?
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Comments
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One of my pre Christmas items was lost in the post.
I sent in my P58 form together with all the printouts (ebay & paypal) and original proof of posting to them on 8th January.
I still haven't heard anything from them. They must have received it by 11th/12th. Do they take this long?
What should be my next step?
I would chase it up now. They are right on the deadline and I do hope you took copies (it's not unusual for them to lose the claim too).Once you’ve submitted your claim
We aim to provide a full response within 30 days of receiving the required information and evidence, so please allow us this time to investigate before contacting us again.0 -
Exactly as theonlywayisup says- phone and be prepared to resend copies of the lotI’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0
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Thank you, I just rang them. I sent mine on 8th so they would have got it on 11th or 12th. They said that they are dealing with a lot of claims so they have only reached claims received by 10th January!
I will give it a few more days.0 -
Update - finally received the cheque yesterday! They really are behind with their claims. This was for an item lost before Christmas and the claim was sent 8th January.0
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A cheque? I thought RM claims are settled in stamps?0
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Yes, a cheque. Even I thought they would only send books of stamps. Perhaps it was because the item lost had sold for £12? So I got 12+1.51 which is what I had paid for postage.0
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I had a cheque for a lost item this week as well - for £3.15 - guess they are sending cheques out now, as the difference between that and the cost of the stamps must mount up (and I guess a lot of cheques for tiny amounts will go uncashed).0
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A cheque? I thought RM claims are settled in stamps?
I always got a cheque for my claims but if I claimed for the £1.10 element of signed for when no signature was obtained, I got a book of stamps that was worth considerably more than the £1.10!I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0 -
You must put in proof of the original cost to get a cheque. And yes, they are very very behind on dealing with claims.Warning: any unnecessary disclaimers appearing under my posts do not bear any connection with reality, either intended, accidental or otherwise. Your statutory rights are not affected.0
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