Tenants requesting bed removal

Guest101

FBaby wrote: »

But of course, accept that keeping them sweet will give you no guarantee that they will give you respect back.

SIL did everything to keep her tenants 'sweet'. She didn't increase the rent for 3 years despite being significantly under market rate. - This is purely a business decision. Increase rent, risk a void and lose in one month, what would take years to accumulate on increased rent. She agreed to them repainting (on condition it was put back to initial state) - The tenant did not require her approval for this. , she replaced things she didn't need, she responded to non urgent requests within 24 hours etc - That's just good customer service. ... they said they were happy there, treated it like their home and agreed to sign to another 12 months contract - But did they sign? ...and then out of the blue, they announced they were moving, at the worse possible time (just before Christmas) and then left the place in a complete state, broken things etc... She tried to negotiate the deposit, they said they expected everything back, ended up having to go to arbitration, and thankfully got the entire deposit, that's how bad things were...

Unfortunately, that experience means that she isn't prepared to play nice to keep tenants 'sweet' just because they are paying on time. She plays by the rules and that's it.

So she treated it like a personal matter, instead of a business matter. And then got burnt when the other party turned out to be 'professional' tenants.
- well almost, they'd probably have got the deposit back if they'd played the system better.


It's good business practice to keep on good side of your customers, or they tend to go elsewhere.

Stevie_Palimo

Look at the other side also are they good tenants and have you had any issue with money from them if not then allow as suggested in another post for them to phone a charity to take it for free.