pending transactions lloyds

cscz

hi there wonder if anyone could shed some light for me

basically made an order with sky, order failed because of their system but payment was still taken. it is showing as pending in my lloyds online banking. i decided not to go ahead with the order with sky as they wantd to take the money again. does anyone know how long it will tale for the money to drop back into my account? sky are saying its upto lloyds and out of ther hands as the money is never taken and lloyds are saying the cant give me a timescale...? anyone experienced anything similar? cheers

GingerFurball_2

7 days. .

NectarCollector

sounds like a pre-authorised transaction. if that's the case you should get it back in at least 7 days.

basically the computer asked your bank for permission to take the money, the bank said yes but their system crashed so payment was never actually received so the money is in a kind of limbo state until a week passes at which point it gets bored of waiting to pay for something and returns home to your bank account.

Not experienced this with Sky, but is quite common in america when paying by card in a restaurant, they charge your card for the price of the meal, then return the card and allow you to write on the reciept how much of a tip you want to leave. they then go back and process the transaction a 2nd time adding the tip and this is what is charged for your card. the initial transaction shows as a difference in available balance account balance and is eventually released back to you - about a week later.

cscz

thanks for your replys and info

cscz

back in my account after 72 hours:j

robatwork

cscz wrote: »

back in my account after 72 hours:j

That's great - Sky's customer service dept. don't like to let a customer go once you're in. Worst large company I have ever dealt with. And that includes talktalk and British Gas!

Anthorn

robatwork wrote: »

That's great - Sky's customer service dept. don't like to let a customer go once you're in. Worst large company I have ever dealt with. And that includes talktalk and British Gas!

You haven't met three mobile then lol

20aday

Anthorn wrote: »

You haven't met three mobile then lol

Don't get me started on them! I had a contract with them many years ago and wanted to cancel.

The "customer service" advisor left me on the verge of a breakdown before finally listening to me and proceeding with my request.

robatwork

Anthorn wrote: »

You haven't met three mobile then lol

Well I've used them in store where they were fine. But these companies tend to be more welcoming when you're walking in than when you're walking out....the Sky "customer services" chappie sounded like I'd just told him I had run over his dog rather than I wanted out of the free trial.